JunJian Tang
Alameda
Summary
Dynamic operations leader with a proven track record at Amazon, excelling in project coordination and team supervision. Enhanced site efficiency through streamlined processes, fostering a collaborative environment. Skilled in mentoring and quality assurance, I consistently achieved targets while maintaining safety standards and building strong relationships within teams.
Experienced with site management and team coordination. Utilizes strategic planning to optimize project workflows and meet deadlines. Track record of effective problem-solving and decision-making under pressure.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Amazon CXO Site Lead
Amazon
07.2024 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retail Store Associate
CXO Field
04.2024 - 10.2024
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
FC Associate
AMZL-Delivery Stayion (1092) -VAR
12.2021 - 11.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Store Manager
Dessert Shop
02.2016 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
Education
Bachelor of Science - Accounting And Finance
San Francisco State University
San Francisco, CA05-2011
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Safety management
- Team supervision
- Project coordination
- Personnel oversight
- Reliability
- Relationship building
- Active listening
- Effective communication
- Project planning
- Key performance indicators
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offWork from home optionHealthcare benefitsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Amazon CXO Site Lead
Amazon
07.2024 - Current
Retail Store Associate
CXO Field
04.2024 - 10.2024
FC Associate
AMZL-Delivery Stayion (1092) -VAR
12.2021 - 11.2023
Store Manager
Dessert Shop
02.2016 - 03.2018
Bachelor of Science - Accounting And Finance
San Francisco State University
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