Junko Gardenour

Technical Operations

• Develop, scale and manage business operations and supply chains globally, implement strategic initiatives and support feature launches for Apple media products.
• Aid Product and Engineering teams through product lifecycle, including requirement gathering for new products, UI design, product localization, QA testing and post-launch planning.
• Develop and manage partner tools, specs, reports, partner support processes and channels, and assist engineers in roadmapping, bug fixes and enhancements.

Business & Product Strategy

• Partner with Business, Product and Engineering teams in product planning and business strategy, and assist team with scoping and product development roadmap.
• Partner with local business leads, develop and execute growth strategies and expansion plans based on data points, customer insights, and industry trends in key markets.
• Planned and executed successful growth strategies that have consistently yielded double-digit revenue growth.

Partner Development

• Establish and manage partner relationships for Apple media services, including major book publishers, music labels, content aggregators, and creators worldwide.
• Lead partner forums and workshops to advocate for Apple platform and ecosystem, and educate partners on new features, tools and best practices.
• Collect and analyze insights from partners to improve user experience, increase sales, and promote product and market development.

• Led team and managed partner operations for Google eBooks Partner Program, and trained and supported strategic partners in US, UK, Australia and Canada for new service launches.
• Organized and executed cross-marketing events at partner locations as well as industry events and conferences.
• Optimized and scaled partner operations for Google eBooks, Google Currents (social magazine app) and Chrome Apps, and drove process improvements.
• Conducted UX study on partner-facing tools and portals with top independent authors, and proposed feature improvements to Engineering.

• Project-managed partner on-boarding for Retail Partner Program for ebooks and supported retail channel partners in 20 countries in areas of content operations and fulfillment integration into partner’s storefront
• Supported content distribution operations of 1200 publisher partners in multiple business models, file formats, currencies and distribution platforms
• Provided analysis and insights from product management and technical execution standpoint, and assisted sales team and management in strategic planning.