Junni Bonilla
Palmdale,CA
Summary
Dynamic professional with a proven track record at Boys & Girls Club, excelling in program support and enhancing customer experiences. Mastered POS system operations and demonstrated exceptional complaint resolution skills, significantly contributing to operational efficiency and customer satisfaction. Adept at fostering employee well-being and customer loyalty through strategic initiatives.
Overview
2
2
years of professional experience
Work History
Program Support
Boys & Girls Club
10.2023 - Current
- Worked closely with Senior Designer by providing program support and fulfilling delegated responsibilities.
- Established strategic goals for broad-scale research through acquisition of appropriate funding and program support.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Recommended and implemented programs to support employees in achieving physical, emotional, financial and social well-being.
Courtesy Clerk
Stater Brothers Markets
09.2022 - 10.2023
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
William J Pete Knight High School
Palmdale CA06-2022
Skills
- Company program support
- Stock replenishment
- POS system operations
- Cleaning procedures
- Complaint resolution
- Loading merchandise
Languages
Spanish
Full Professional
Timeline
Program Support
Boys & Girls Club
10.2023 - Current
Courtesy Clerk
Stater Brothers Markets
09.2022 - 10.2023
High School Diploma -
William J Pete Knight High School