Junnie Eggers
Bellmead,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Team Leader, Sales Operations
AT&T
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Drove revenue growth by expanding client base through networking events, tradeshows, and industry conferences.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Monitored daily sales performance and provided feedback to each team member.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Fraud Operations Specialist
Goldman Sachs
08.2023 - 11.2024
- Analyze customer data to identify potential fraud patterns and trends
- Develop and implement fraud detection models and strategies
- Monitor customer accounts for suspicious activity
- Investigate and analyze suspicious transactions
- Collaborate with internal teams to develop fraud prevention strategies
- Monitor and analyze customer behavior to detect fraud
- Develop and maintain fraud prevention policies and procedures
- Prepare reports and presentations on fraud trends and analysis
- Monitor and analyze customer feedback to identify potential fraud
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Education
Certificate - American Sign Language (ASL)
McLennan Community College
Waco, TX02.2012
Diploma -
Waco High School
Waco, TX05.2005
Skills
- Staff Development
- Team motivation
- Sales Strategy Implementation
- Coaching and Mentoring
- Order Processing
- Order Management
- Competitive Analysis
- Business Correspondence
- Complaint resolution
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Product Knowledge
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Interpersonal Communication
- Sales Leadership
- Written Communication
- Data Analysis
- Financial Analysis
- Staff Development
- Team motivation
- Sales Strategy Implementation
- Coaching and Mentoring
- Order Processing
- Order Management
- Competitive Analysis
- Business Correspondence
- Complaint resolution
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Product Knowledge
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Interpersonal Communication
- Sales Leadership
- Written Communication
- Data Analysis
- Financial Analysis
Timeline
Fraud Operations Specialist
Goldman Sachs
08.2023 - 11.2024
Team Leader, Sales Operations
AT&T
Certificate - American Sign Language (ASL)
McLennan Community College
Diploma -
Waco High School
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