Juno Bataille
Brooklyn,USA
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to ensuring positive and memorable experiences for all customers. Proven ability to handle multiple tasks efficiently while maintaining high service standards.
Overview
16
16
years of professional experience
Work History
Financial Services Professional
MassMutual / Metro NY
01.2025 - 12.2025
- Educate clients on financial products and services, including life insurance, financial planning, Annuities, Disability Insurance, LTC, etc.
- Conduct client consultations to assess financial needs and goals
- Recommend customized financial solutions based on client profiles
- Assist clients with applications, documentation, and follow-ups
- Build and maintain strong client relationships through ongoing support
- Generate leads through networking, referrals, and digital outreach
- Stay compliant with industry regulations and company guidelines
- Maintain accurate client records and activity report.
Security professional
Allied Universal / Department of Homeless Services - DHS
New York City
01.2019 - 12.2025
- Aid and support to homeless individuals, addressing their immediate needs and ensuring they feel safe and respected within the shelter.
- Help residents navigate the shelter, providing directions and information about available services and resources.
- De-escalate conflicts and manage any disruptive behavior in a calm and professional manner, ensuring the well-being of all shelter residents.
- Manage entry and exit points, verifying the identity of individuals entering the shelter and ensuring only authorized persons gain access.
Fleet Manager | Dispatch & Logistics Operations
FIDEH FREIGHT LLC
New York
02.2015 - 02.2022
- Managed end-to-end fleet dispatch operations to maximize on-time delivery and equipment utilization
- Sourced freight and acquired customers through load boards, brokers, and direct shipper relationships
- Assigned and dispatched loads to drivers based on availability, routing efficiency, and DOT compliance
- Maintained continuous communication with drivers to manage routes, delays, and service disruptions
- Monitored shipments in real time and provided proactive ETA updates to customers
- Negotiated rates and executed carrier contracts to secure consistent transportation capacity
- Coordinated emergency response for driver incidents, breakdowns, and delivery exceptions
- Scheduled pickup and delivery appointments with shippers, receivers, and distribution centers
- Supported revenue growth through capacity planning and customer demand alignment
Project Manager
FOUNDATION FIDEH
Port-au-Prince, Haiti
07.2011 - 02.2015
- Developed project management plan.
- Identified and managed Stakeholders engagement
- Identified risks and planned risks response.
- Defined project purpose, clear roles, tasks, milestones, and measures of success.
- Monitored and controlled project work and performed integrated change control.
- Ensured that project financial status, material variations and technical information are proactively and effectively communicated to numerous audiences, including senior management, stakeholders and junior staff.
- Interfaced with project Stakeholders: (private sector, National and Multinational).
- Made the project review, elaborate the final report and submitted them to sponsors.
Grant Writer & Trainer
HOPE FOUNDATION
Port-au-Prince, Haiti
04.2010 - 06.2011
- Written proposals.
- Conducted the full range of activities required to prepare, submit, and manage grant proposals to foundation and corporate sources.
- Researched projects online.
- Trained Development Associations Leaders on how to elaborate projects.
Coordinator Assistant & Translator
DOCTORS WITHOUT BORDERS
Port-au-Prince, Haiti
01.2010 - 03.2010
- Translates spoken or written statements from English to the Participants’ native language to convey original meaning as clearly as possible.
- Provided interpretation services to facilitate interview and face-to-face meetings between earthquake victims and emergency coordinator.
- Assisted in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas.
- Purchased materials & Equipment and rental trucks for transportation of Non-food Items.
Education
Business Administration -
Borough of Manhattan Community College -BMCC
06.2025
certificate - Construction Project Management
PACE UNIVERSITY
New York, New York, USA12.2019
Certificate - PMBOK 6th Edition (Project Management Knowledge)
Borough of Manhattan Community College -BMCC/ PMI
06.2015
bachelor’s degree - Economic
STATE UNIVERSITY OF HAITI
Port-au-Prince, Haiti01.2003
Skills
- Financial planning
- Project management
- Client relationship management
- Proposal writing
- Data analysis
- Stakeholder engagement
- Effective communication
- Team collaboration
- Sales and marketing
- Insurance planning
- Cash flow management
- Retirement planning
- Customer relationship building
- Relationship management
- Cash flow forecasting
- Cost-benefit analysis
- Loan applications
- Financial reporting
- Account performance reviews
- Financial product sales
- Risk management
- Life insurance
- Financial products knowledge
- Time management abilities
- Analytical thinking
- Insurance decisions
References
Available upon request
Timeline
Financial Services Professional
MassMutual / Metro NY
01.2025 - 12.2025
Security professional
Allied Universal / Department of Homeless Services - DHS
01.2019 - 12.2025
Fleet Manager | Dispatch & Logistics Operations
FIDEH FREIGHT LLC
02.2015 - 02.2022
Project Manager
FOUNDATION FIDEH
07.2011 - 02.2015
Grant Writer & Trainer
HOPE FOUNDATION
04.2010 - 06.2011
Coordinator Assistant & Translator
DOCTORS WITHOUT BORDERS
01.2010 - 03.2010
Business Administration -
Borough of Manhattan Community College -BMCC
certificate - Construction Project Management
PACE UNIVERSITY
Certificate - PMBOK 6th Edition (Project Management Knowledge)
Borough of Manhattan Community College -BMCC/ PMI
bachelor’s degree - Economic
STATE UNIVERSITY OF HAITI