Olivia Drys

• Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
• Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
• Maintained accurate records of clinical activity in accordance with HIPAA guidelines.
• Collaborated with multidisciplinary teams to ensure continuity of care for each client.
• Participated in regular case reviews with other clinicians to discuss client progress.

• Provides appropriate Therapeutic Behavioral Services by assisting clients and families in gaining access to necessary services intended for maximum reduction of symptoms of behavioral problems and increase in social skills. To provide assistance supervising/monitoring youth in daily activities. Services clients in the school environment as well as in the home or community as deemed necessary.

• Currently interning at MCMHA in Adult services.
• Shadowing therapists, supervisors, and case managers to review BPS's, case notes, medical charts, etc.
• Currently getting to know clients to create my own caseload for therapy (studying to become a MSW therapist).
• Shadowed staff and learned advanced work.

• Share my own living mental health experiences towards youth to help them relate to a peer.
• Work with adolescents to create self-advocacy and create goals for their lives.
• Write progress notes (SOAP notes), answer phone calls, schedule appointments.
• Present at schools my living experience to create awareness for adolescents with mental health issues.

Youth Peer Support Services assist and prepare youth and young adults to successfully navigate challenges, support opportunities for youth/young adults to have a voice in planning and decision-making, empower youth/young adults to communicate wants and needs to those involved in their lives, and encourage participation in services and daily activities.

• Worked well in team environment as well as independently.
• Worked with teams to support goals and build experience.
• Shadowed staff and learned advanced work.
• Learned tenets of professional office behavior and thoughtful collaboration.
• Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
• Worked on BPS's, progress notes, assessments, etc.
• Worked with team members to promote great customer service and pleasant work environment.
• Attended and participated in meetings and brainstorming sessions with team members.
• Assisted in routine research, investigations and special projects to support work of assigned department.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Greeted visitors and directed to appropriate location or person.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Responded to customer issues to provide immediate resolution and improve retention.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.