Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

JUNQUESHIA WILLIAMS

Jersey City,NJ

Summary

Dedicated professional with extensive experience in customer service and project assistance. Skilled in conflict resolution, documentation, and payment handling, with a commitment to customer loyalty and satisfaction. Proven ability to manage remote projects, utilizing strong organizational and time management skills to achieve project objectives. Track record of leveraging digital tools to enhance communication and project outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Concierge

Personal Touch Concierge Service
Jersey City, New Jersey
03.2023 - 01.2025
  • Managed client requests to deliver personalized services and experiences.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Organized events and activities aligned with client preferences.
  • Maintained accurate records of client interactions and service requests.
  • Provided recommendations on local dining, entertainment, and attractions.
  • Resolved client issues promptly to ensure service satisfaction.

Mail Handler

USPS
Jersey City, New Jersey
08.2019 - 08.2023
  • Used hand-held scanners and physical logs to accurately track item movements
  • Ensured package containers were loaded into forklifts and transported into packaging areas
  • Labeled packages according to instructions provided on work orders
  • Kept storage areas organized, clean and secure to fully protect company assets
  • Sorted items according to its destination
  • Operated sorting machines to process large volumes of mail.
  • Coordinated with team members to ensure timely mail delivery.

Assistant store Manager

papyrus
New York, New York
02.2017 - 03.2019
  • Assisted in training new staff on store policies and customer service skills.
  • Managed inventory levels and organized product displays for optimal presentation.
  • Coordinated store promotions and ensured effective execution of marketing strategies.
  • Supervised daily operations to maintain store cleanliness and organization standards.
  • Supported the manager in scheduling staff shifts and managing labor costs.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Education

High School Equivalency -

Restart Academy
Bronx, NY
01.2019

Skills

  • Stock control
  • Material organization
  • Packing products
  • Merchandising strategies
  • Upselling techniques
  • Register proficiency
  • POS systems knowledge
  • Ability to multi-task
  • Data entry
  • Project management
  • Logistics coordination
  • Event planning
  • Microsoft Office Suite
  • Vendor oversight
  • Risk management

Affiliations

  • plant cultivation
  • reading (gaining knowledge)

Certification

  • certification in home health care
  • licensed security guard

Timeline

Concierge

Personal Touch Concierge Service
03.2023 - 01.2025

Mail Handler

USPS
08.2019 - 08.2023

Assistant store Manager

papyrus
02.2017 - 03.2019

High School Equivalency -

Restart Academy

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