JUNRY BOLARDE
Round Rock,TX
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Covered California
05.2020 - 02.2022
- Answered inbound calls to greet and assist customers with various needs and questions.
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
THIRD PARTY PROPOSOSITION PLAYER
Knighted Ventures
04.2022 - 02.2023
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Took customer bets, paid out winnings and collected losing bets.
- Informed security personnel and supervisors of problems, violations or irregularities.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
03.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
HIGH SCHOOL DIPLOMA -
Moreh Academy
PHILIPPINES04.2018
Skills
- Report Transcription
- Conflict Resolution
- Retail Sales Customer Service
- Multi-Line Telephone Operation
- Sales Expertise
- Customer Consulting
- Documentation
Timeline
THIRD PARTY PROPOSOSITION PLAYER
Knighted Ventures
04.2022 - 02.2023
Customer Support Representative
Covered California
05.2020 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
03.2018 - 11.2019
HIGH SCHOOL DIPLOMA -
Moreh Academy
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