Jupiter Ryan
Amherst,NY
Summary
Highly motivated and results-driven professional with four years of proven supervisory and administrative experience in high-volume, fast-paced environments. Expertise includes staff management, revenue management, cash handling, and complex reservation systems. Complements strong operational skills with a B.A. in Psychology, providing a foundation in emotional intelligence, conflict resolution, and prosocial engagement to effectively lead teams and resolve high-stress customer issues.
Overview
8
8
years of professional experience
Work History
Parks & Rec Aide
Niagara Falls State Park
04.2024 - 10.2025
- Managed daily revenue operations for a state park generating over $100,000 in peak season daily sales.
- Supervised park employees and administered complex reservation systems for attractions through tour guides and external organizations.
- Resolved practical operational issues using creativity and quick thinking, while maintaining a professional environment and positive customer relationships.
Psychology Research Assistant
SCoPE Lab at UB
01.2023 - 09.2024
- Conducted formal research in the SCoPE lab by assisting with study design, execution, and analysis.
- Executed data collection using Physiological and Behavioral measures and maintained data integrity using AcqKnowledge Software.
- Analyzed complex data sets in Microsoft Excel, applying a strong analytical background to formal research.
Parks & Rec Aide
Cedar Point State Park
Clayton, NY
05.2020 - 08.2023
- Managed high-volume customer inquiries via phone and in person, while operating the campsite reservation system and processing day pass sales.
- Applied sales techniques and prosocial skills to encourage campers to upgrade their stay, contributing to increased park revenue.
- Demonstrated self-supervision and strong decision-making while managing toll booth and administrative duties.
Front End Supervisor
Price Chopper/Golub Corp. Supermarkets
01.2018 - 05.2020
- Supervised and trained the cashier and customer service departments, ensuring proper work ethic and consistent customer service standards.
- Handled administrative paperwork and efficiently resolved daily customer grievances and complaints in a high-stress, fast-paced environment.
- Fostered teamwork and communication among staff while solving unordinary issues through resourcefulness and creativity.
Education
B.A. - Psychology
SUNY University At Buffalo
Buffalo, NY05.2024
Skills
Research & Analysis
Formal Research (Design, Execution, Analysis)
Upholding IRB Standards
Data Analysis
Physiological/Behavioral Measures
Microsoft Excel
AcqKnowledge Software
Leadership & Operations
Staff Supervision & Training
Revenue Management
Cash Handling
Reservation Systems
Problem Solving & Communication
Conflict Resolution
Customer Service
Quick Thinking
In-person and Telephone Communication
Teamwork
References
Available upon request.
Timeline
Parks & Rec Aide
Niagara Falls State Park
04.2024 - 10.2025
Psychology Research Assistant
SCoPE Lab at UB
01.2023 - 09.2024
Parks & Rec Aide
Cedar Point State Park
05.2020 - 08.2023
Front End Supervisor
Price Chopper/Golub Corp. Supermarkets
01.2018 - 05.2020
B.A. - Psychology
SUNY University At Buffalo