Technical communicator with a blend of research, writing, and facilitation experience across AI, data security, and software. Known for translating complex ideas into usable insights, leading workshops, and contributing to ethical AI and startup storytelling initiatives that support learning, collaboration, and informed decision-making.
Overview
1
1
Certification
2
2
years of professional experience
Work History
IDEAS CLUB OFFICER - TECHNICAL WRITER
Blogpost
08.2025 - Current
Authored and published a series of high-impact blog posts for the IDEAS Club website. Focused on spotlighting the incredible journeys of ZinnStarter Program founders as they scale their startup ventures to new heights. Beyond just storytelling, these pieces serve as a roadmap and source of inspiration for the next generation of innovators looking to kickstart their own entrepreneurial path.
Deep-dived into the intersection of cutting-edge technology and organizational operations, mastering complex domains like AI-driven EdTech, Intelligent Tutoring Systems, Aerospace Navigation, and PropTech solutions. Passionate about distilling high-level research into actionable insights to educate stakeholders on the technical architecture behind disruptive startup initiatives.
Conducted strategic interviews with a diverse cohort of Computer Science and Business Management faculty, leveraging their deep domain expertise and cutting-edge research to extract high-value insights for the startup ecosystem.
Delivered high-impact, expert insights to forward-thinking audiences on interdisciplinary trends, empowering tech companies to dominate emerging markets.
Strategized and articulated technology applications that streamline workflows and enhance organizational efficiency, showcasing how innovative tech products are transforming daily life and human experience.
Responsible Computing Club - (August 2025 - Present)
Responsible Computing Club
08.2025 - Current
Spearheaded deep-dive research into high-level technical domains, including data security, machine learning processes, and cross-cultural inclusivity in AI translation frameworks. Drove institutional impact by championing awareness of computing ethics and regulatory standards.
Facilitated troubleshooting strategies to mitigate bias and enhance algorithmic transparency, ensuring ethical compliance across machine learning models through case studies on AI translation accuracy, data bias, bias-adjusted salary predictions, and digital misinformation campaigns.
Partnered cross-functionally with the Executive Board and Digital Marketing Committees to drive high-impact workshops focused on tech ethics, digital literacy, and technical upskilling.
Led hands-on practice sessions to validate skill acquisition and implement robust code solutions, while engaging diverse audiences to provide expert insights and clarify complex technical concepts.
Facilitated workshops simulating machine learning workflow pipelines and mastering technical competencies essential for today's computing landscape, including prompt engineering with Perplexity AI, game development using Godot Engine, Unity Engine, Codex.io, and full-stack development.
Bridged technical and non-technical disciplines—including business and humanities—to foster a culture of responsible innovation across campus.
Led research into computing ethics frameworks while fostering cross-functional collaboration among committee ambassadors to design innovative workshop experiences that emphasize ethical considerations in technology.
Delegated key responsibilities during the onboarding of 6 brand ambassadors to enhance organizational impact.
Sales Lead Generator
Atlas Trillo Heating and Air Conditioning
12.2024 - 10.2025
Spearheaded client engagement within a high-volume retail environment (Home Depot) to drive lead generation and brand awareness for HVAC solutions.
Leveraged technical expertise to consult with prospective clients, navigating complex service portfolios to streamline appointment setting, optimize technician workflows, and maximize sales conversion.
Executed promotional campaigns by distributing marketing collateral and explaining financing structures, improving client comprehension of financing options and incentive timelines.
Provided subject matter expertise for residential HVAC inquiries, diagnosing system efficiency gaps and connecting customers with tailored service solutions to improve energy performance and home comfort.
Supported cross-functional operations in retail ecosystem, demonstrating technical proficiency across plumbing, electrical, gardening, and construction materials to enhance service delivery.
Education
Bachelor of Science - Engineering Technology: Computer Network Systems
San Jose State University
04-2026
Skills
Prompt engineering techniques
C
SQL
Python programming
JavaScript
Reactjs
Git
UX Design Principles
Systems Design
AutoCAD design
Systems Engineering
MATLAB
OpenStack
Microsoft Office Suite
Computer networking
Network troubleshooting
Cybersecurity fundamentals
Technical writing
Systems administration
Data security
Research analysis methods
Business communication
Written communication
Database management
Certification
Adobe Certified Professional - Adobe Customer Journey Analytics Business Practitioner
Full-Stack Engineer Career Path - Codecademy
Learn Python 3 Course - Codecademy
CS50's Introduction to Computer Science
CS50's Introduction to Programming with Python
Board Leadership in the Age of AI - Linked-In Learning Course
Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra AllyisSpearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra Allyis