Juquita Wilson
Mooresville,NC
Summary
Financial professional with extensive experience in account management and team leadership. Demonstrated success in loan evaluation and risk assessment, achieving significant reductions in delinquency rates. Skilled in building customer relationships and driving sales, contributing to optimal financial performance through strategic oversight and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Member Service Officer
State Emeployee's Credit Union
Statesville, North Carolina
09.2023 - Current
- Established membership, opening accounts for new clients.
- Executed daily financial transactions, ensuring accuracy in deposits and withdrawals.
- Managed tax-advanced account maintenance and conducted precise wire transfers.
- Resolved account issues through detailed verification and timely updates.
- Addressed member inquiries and disputes, providing prompt resolutions.
- Evaluated consumer loan applications, approving or denying based on thorough assessments.
- Establish and facilitate member safe-deposit-box access.
- Facilitated advances on open-ended loans and home equity lines of credit.
- Educated members on account features and benefits of various products.
- Open share term certificate.
Branch Manager
OneMain Financial
Charlotte, North Carolina
03.2002 - 08.2023
- Supervised a $20M portfolio of over 2,200 personal loan accounts, managing the entire loan process from start to finish.
- Directed a team of 6 staff members, handling all aspects of employee relations including interviewing, onboarding, training, and development.
- Served as the main point of contact for customer issues, negotiating payment plans and resolving concerns to improve satisfaction.
- Conducted process reviews to identify losses and developed strategies for risk and loss mitigation.
- Oversaw daily branch operations, including task scheduling, team meetings, sales planning, and performance strategy development.
- Maximized product sales by upselling life, disability, unemployment, and term life insurance products to new and existing customers.
- Built and maintained strong customer relationships, leading to increased loyalty and repeat business.
- Coordinated and delivered training for new and existing team members, boosting productivity and efficiency.
- Reduced delinquency rates by working with defaulting customers to offer solutions for overdue loan payments.
- Ensured sound financial performance by auditing underwriting, credit decisions, and conducting loss evaluations.
Education
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NCSkills
- Account and relationship management
- Loan evaluation and risk assessment
- Consumer lending
- Customer service excellence
Certification
- Life Insurance License
- Notary
Timeline
Senior Member Service Officer
State Emeployee's Credit Union
09.2023 - Current
Branch Manager
OneMain Financial
03.2002 - 08.2023
Bachelor of Science - Business Administration
Livingstone College
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