Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Pest Control Technician
Romex Pest Control
07.2023 - Current
Provide excellent service, as well as form positive relationships with customers in area
Responsibilities include Regular interaction with customers and communicate the service rendered, Being able to work outdoors, Being able to to lift at least 50 lbs, Maintain and taking care of work truck, Data Entry & Documentation into mobile devises for services, Selling new services to existing customers, Selling contracted services to new customers
HEB Curbside and In Store Shopper
HEB
12.2020 - 06.2023
Provides Customer Service by: Packaging, transporting and loading groceries, merchandise from the Store to customer's vehicle
Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
Provides superior customer service; answers product-related questions, locates products, and helps Customers as needed
Minimizes shrink through careful handling of product
Achieves productivity standards
Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers Displays Sanitation, Stocking and Food safety by: Gathering baskets and picks up trash inside and outside eStore as needed
Maintains / stocks bag areas
Organizes, cleans and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
Other skills used include: Advanced customer service skills
Communication skills
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Ability to use material-handling equipment and maintain license.
US Census Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Interview respondents to collect survey or census data as required for current, on-going surveys, one-time surveys, and special censuses
Communicate with respondents, supervisors, and other persons as appropriate
Read survey materials and conducts door-to-door surveys
Explains the purpose of the survey, asks questions as worded on the questionnaire or survey instrument, and enters accurate and complete information into a laptop computer or onto survey forms
Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.
Assistant Manager
Lids Locker Room- The Buckeye Room
07.2019 - 04.2020
Generate sales by: Producing sales gains, by providing customer service
Meeting or exceeding company objectives in all individual statistics
Learning to provide consistent, documented appraisal of an associate's sales performance
Providing support by giving feedback on areas of strength and opportunity while keeping in line with company objectives
Adhering to current visual guidelines including proper merchandising, signage and store cleanliness
Maintaining a professional appearance consistent with dress code policy
Control expenses by: Protecting company assets within guidelines of LIDS retail policies
Assisting in preparation of store schedules that provide proper store coverage and are within the company guidelines for wage control
Following all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts
Performing proper documentation and record keeping per LIDS retail policies as well as state and federal laws
Opening and closing the store as required following the procedures per the Operations P&P manual
Supporting and adhering to all LIDS policies, procedures and guidelines
Additional principle duties and responsibilities include: Supervising associates
Participating in LIDS training programs, adhering to setting goals (for sales and tasks) and regular follow up
Assisting in recruiting and training store personnel on proper store operations and procedures
Encouraging store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property
Performing work of subordinates as needed
Communicating with employees at all levels of the company.
Delivery Driver
HEB To You
07.2018 - 07.2019
As an Independent contracted worker, picked up groceries from HEB and deliver then to customers using customer service and safe driving.
Stock Manager/Sales Associate
Levi Strauss & Co.
11.2017 - 01.2018
Responsibilities as stock lead included receiving, counting, unloading, and back stocking shipment
Responsible for stock room and making sure that all items are represented on the sales floor
Brought innovation, creativity and leadership to the store
Responsible for being a Levi's Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations
Show a thorough understanding of Levi Strauss & Company's history and heritage
Demonstrate excellent product knowledge
Provide exceptional customer service to every Levi's Store customer using the 3C's of Success: Connect, Consult & Close
Meet or exceed established store and individual sales and performance goals daily
Comply with Levi's Stores cash handling guidelines
Comply with store security, safety, and loss prevention programs
Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed
Assist in pricing of merchandise as needed
Assist in physical inventory and cycle counts
Assist in maintaining store appearance in accordance with Levi's Stores visual presentation standards and general housekeeping procedures.
Support (Seasonal)
Levi Strauss & Co.
10.2015 - 12.2015
Responsible for being a Levi's Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations
Show a thorough understanding of Levi Strauss & Company's history and heritage
Demonstrate excellent product knowledge
Provide exceptional customer service to every Levi's Store customer using the 3C's of Success: Connect, Consult & Close
Meet or exceed established store and individual sales and performance goals daily
Comply with Levi's Stores cash handling guidelines
Comply with store security, safety, and loss prevention programs
Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed
Assist in pricing of merchandise as needed
Assist in physical inventory and cycle counts
Assist in maintaining store appearance in accordance with Levi's Stores visual presentation standards and general housekeeping procedures.
Stocker
At Home
11.2014 - 01.2015
Provides customers with a positive shopping experience
Performed cashier duties accurately while processing all transactions per policy
Maintained 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving
Performed store conditioning tasks and housekeeping (inside and out) tasks as assigned
Operated all equipment in a safe manner per directed procedures
Ensured a safe working and shopping environment while minimizing shrink and damages
Executed company directives, policies and procedures timely, accurately, and thoroughly
Unloaded pallets from trucks using a pallet jack.
Support
Levi Strauss & Co.
10.2013 - 12.2014
Responsible for being a Levi's Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations
Show a thorough understanding of Levi Strauss & Company's history and heritage
Demonstrate excellent product knowledge
Provide exceptional customer service to every Levi's Store customer using the 3C's of Success: Connect, Consult & Close
Meet or exceed established store and individual sales and performance goals daily
Comply with Levi's Stores cash handling guidelines
Comply with store security, safety, and loss prevention programs
Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed
Assist in pricing of merchandise as needed
Assist in physical inventory and cycle counts
Assist in maintaining store appearance in accordance with Levi's Stores visual presentation standards and general housekeeping procedures
Employee of the month of April 2014.
Store Associate/Cashier
AAFES
05.2010 - 02.2011
Responsible for driving the customer experience through proactive and customer focused behaviors and actions
Actively evaluates customers needs by listening, providing solutions and making recommendations to maximize customer satisfaction and exchange brand loyalty
Daily responsibilities included selling a variety of merchandise using salesmanship and courtesy
Operated a cash register and other sales related equipment
Balanced daily financial transactions
Practiced loss prevention procedures and performed other related retail duties as required.
Education
High school -
Premier Charter High School
05.2012
Skills
Pallet Jack
Door-to-Door Experience
Sales
Customer service
Pricing
Door-to-door
Leadership
E-commerce
Cash handling
Merchandising
Cash register
Driving
Payroll
5S
Pest Removal
Service Sales
Chemicals Handling
Valid Texas Driver's License
Additional Information - Cell Phone
(805) 291-6683
Assessments
Workplace safety, Proficient, 10/01/20, Using safe practices at work