Jurate Kelly-Rand
STAMFORD,CT
Summary
Highly adaptable and poised professional with 8+ years of experience in client relations, property management, and luxury customer service. Skills: Calendar Management, Vendor Negotiation, Client Relations, Task Management, Event Planning. Proven ability to manage schedules, coordinate tasks, and provide exceptional support in fast-paced environments. Expertise in communication, organization, and problem-solving, with a strong commitment to discretion and integrity. Eager to leverage skills in household logistics, vendor management, and technology to provide seamless support to a high-profile individual.
Overview
11
11
years of professional experience
Work History
Product Branding/Sales
LANFREDI LLC
07.2023 - Current
- Spearheaded sales and brand management for high-end products, driving significant revenue growth and expanding market reach.
- Managed Shopify e-commerce and digital marketing initiatives, creating engaging websites, optimizing content, and substantially increasing brand visibility.
- Implemented AI-driven automation for customer follow-up, nurturing long-term relationships and upselling to affluent clients, resulting in a notable increase in client engagement.
- Developed customized proposals and presentations, aligning client needs with bespoke branding solutions, resulting in increased client engagement and loyalty.
Assistant Property Manager
FAIRSTEAD
07.2022 - 06.2023
- Prepared comprehensive asset management reports, ensuring accuracy and timeliness for executive review.
- Executed diverse administrative duties, including composing and editing confidential correspondence for the General Manager.
- Managed resident communications with discretion and professionalism, addressing inquiries promptly and effectively.
- Maintained meticulous records and files, ensuring efficient information retrieval for critical decision-making.
Sales Manager
SAMUELS & ASSOCIATES
06.2020 - 06.2022
- Cultivated and maintained relationships with discerning prospective residents, providing bespoke property presentations and personalized service.
- Orchestrated all appointment scheduling and calendar management for a high-volume leasing office, maximizing efficiency for a busy team.
- Managed sensitive lease documentation with meticulous attention to detail, ensuring compliance with all legal requirements and maximizing revenue.
- Served as a primary point of contact for client communications, resolving complex inquiries with diplomacy and efficiency, resulting in enhanced resident satisfaction.
Assistant Business Manager
ALLIANCE
08.2019 - 06.2020
- Managed high-value resident accounts, processing lease charges with accuracy and discretion.
- Coordinated property leasing efforts, managing communications with prospective tenants and providing personalized tours.
- Ensured meticulous record-keeping for all resident interactions, maintaining confidentiality and accuracy.
- Provided comprehensive administrative support to the property management team, ensuring smooth and efficient operations.
Leasing Manager
NATIONAL DEVELOPMENT
06.2018 - 08.2019
- Orchestrated leasing processes, ensuring efficient and organized operations for a luxury residential complex.
- Trained and mentored new leasing consultants, cultivating exceptional communication and customer service skills within the team.
- Created and delivered detailed financial reports to ownership, ensuring accuracy and transparency in all financial matters.
- Addressed sensitive resident inquiries and resolved complex issues in a timely and professional manner, maintaining a high level of resident satisfaction.
Leasing Consultant
EQUITY RESIDENTIAL
01.2015 - 06.2018
- Cultivated and maintained positive relationships with high-end residents, providing exceptional and personalized service.
- Conducted thorough market assessments of competitive properties to inform strategic leasing decisions.
- Managed the lease renewal process with meticulous attention to detail, ensuring compliance with all applicable regulations.
- Maintained confidential and detailed records of resident interactions and preferences, ensuring a personalized living experience.
Education
Bachelor of Science - International Tourism Management
MIDDLESEX UNIVERSITY
London, UK08.2013
Skills
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Organizational skills
Timeline
Product Branding/Sales
LANFREDI LLC
07.2023 - Current
Assistant Property Manager
FAIRSTEAD
07.2022 - 06.2023
Sales Manager
SAMUELS & ASSOCIATES
06.2020 - 06.2022
Assistant Business Manager
ALLIANCE
08.2019 - 06.2020
Leasing Manager
NATIONAL DEVELOPMENT
06.2018 - 08.2019
Leasing Consultant
EQUITY RESIDENTIAL
01.2015 - 06.2018
Bachelor of Science - International Tourism Management
MIDDLESEX UNIVERSITY