CAPACITY BUILDING | OPERATIONAL LEADERSHIP | RELATIONSHIP BUILDING
Project Management Professional and Army Veteran leveraging almost 23 years of proven experience in managing multiple projects and programs, focusing on personnel development and the value of every employee. Expert at leading teams of hundreds in a dynamic, fast-paced environment. Managed equipment and operational budgets valued at $12M while driving compliance and quality assurance derived from conducting domestic and global operations. Proven ability to combine vision, ingenuity, and strong business understanding with well-developed operational management and leadership qualities to support organizational effectiveness, reach, and overall success. Career supported by a Bachelor’s Degree in Leadership and Workforce Development. Active Top Secret Security Clearance.
• Served as the senior executive advisor to the CEO of an organization of over 1K employees, consisting of 5 senior executive officers, 6 executive officers, 8 executive advisors, and numerous project managers
• Liaised with numerous other senior executive officers to deliver coaching and training programs for the organization consisting of over 5K employees
• Monitored both current operations and future operations for the organization and employees; guided and provided mentorship to 10 executive employees, numerous employees, and countless others
• Thrived while improving the morale, health, safety, and professional growth of organizational employees; executed projects that relied on relationship-building skills among both internal and external partners sometimes facing limited time and resources, and the need to make on-the-spot decisions
Instructor
• Provided leadership to 34 personnel, with a 15% decrease in staff turnover and a 35% increase in promotion, conducted training on an ongoing basis over multiple topics and skills, and aided and assisted in resourcing for company level operations
• Developed instructions on basic occupational skills focusing on proper fundamentals, which produced 105 trained employees; instructed over 1.1K hours of classified course material to over 150 personal resulting in a 92% class grade point average
• Managed over 130 personal while still maintaining a full instructor course load; chosen over 42 other peer instructors to develop and teach training due to expertise and background in safety and risk management
• Administered performance/written evaluations; analyzed student progression/made recommendations; assisted with course development; researched and updated curriculum utilizing current knowledge and tactics
• Aided with the accountability of $22.5M in training vehicles/weapons/equipment; zero lost training time deficiencies; received recognition on several occasions for outstanding performance while acting as a trainer for going above and beyond the normal scope of responsibilities
Operations Manager
• Developed workforce guidance, training materials, technical documentation, and daily requirements under the organizational policy through proper quality assurance and quality control, resulting in a 90% increase in employee efficiency and a 25% reduction in missed work hours
• Supervised and oversaw all duties and responsibilities of the lead Operations Manager and administration; managed up to 32 personnel in their respective departments resulting in 100% accountability of all daily task management
• Communicated local, state, and federal regulations clearly, orally, and in writing to team members and management to increase informed compliance with standardized policies by 30%
• Conducted data and business analysis to track root cause in problem areas to develop process improvements and implications; streamlined training calendars and synchronized operations between 6 departments thus increasing collaboration by 40%
• Coordinated and planned day-to-day operations including budgeting efforts, scheduling, maintaining medical reports, and evaluating short and long-term goals to facilitate smooth information exchange between 45 staff members
• Developed performance goals and objectives to achieve customer demand and ensure accuracy and quality of work resulting in 98% customer satisfaction; coached, mentored, and guided 4 junior staff members to achieve career advancement resulting in recognition of efforts
Personnel Supervisor
• Led, mentored, and trained a 12-person team conducting security and protection patrols in support of global operations; directed employment of weapons systems and maintained 100% accountability and serviceability of all assigned equipment valued more than $2.5M
• Admit persons, denies entry or arranges for escorts, as appropriate while conducting vehicle searches and inspections
• Enforced the security regulations of the installation while controlling access of vehicles and pedestrians
• Performed security guard duties in accordance with appropriate regulations to detect and prevent theft, damage, accident, trespass, sabotage and espionage
• Verify identification through use of identification cards, badges, biometrics automated records, verbal questioning, and other means
Strategic Planning
Team Management
Training & Development
Effective Communication
Process Improvement
Quality Assurance
Risk Mitigation
Policy Implementation
Advanced Leadership & Management | Basic Leadership & Development | Senior Leaders Course | Mater Resiliency| Observer/Coach/Trainer | Advanced Situational Awareness| United States Army Sergeants Major Academy