Jurgita Araujo
Manalapan
Summary
Dynamic General Manager with a proven track record at The Z Hotel, excelling in customer service and team leadership. Successfully implemented cost-saving measures, enhancing operational efficiency while fostering a collaborative work environment. Adept at training and coaching staff, driving quality assurance, and consistently achieving goals in high-pressure settings.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, I can manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker, and strategic planner with top-notch interpersonal and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
The Z Hotel
Glasgow
01.2023 - 01.2025
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Administered employee discipline through verbal and written warnings.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Guided management and supervisory staff to promote smooth operations.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Developed service and sales strategies to improve retention and revenue.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented campaigns and promotions to help with developing goods and services.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Supervised employees through planning, assignments, and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Hotel Duty Manager
The Z hotel
Glasgow
05.2019 - 01.2025
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Responded to and resolved guest issues or complaints.
- Maintained records of guest room bookings, cancellations, payments and other information.
- Enhanced guest services through the integration of new technology and systems.
- Oversaw reservations received from direct calls and provided room availability information.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Built and maintained productive relationships with employees.
- Administered new hire paperwork and maintained employee files.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Verified customer credit to establish payment method for accommodations.
- Provided guidance to junior staff members on how to handle difficult situations.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
- Transmitted and received messages using telephones or telephone switchboards.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Managed inventory of supplies needed for daily operations of the hotel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests at check-in, providing information on various services within hotel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Developed and implemented hotel policies and procedures.
- Trained new hires on company policies, job duties and workflows.
- Handled guest complaints and offered complimentary services for hardship cases.
- Delegated work to staff, setting priorities and goals.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Ensured that all safety regulations were followed while performing maintenance duties.
- Maintained records of work orders completed on a daily basis.
- Maintained inventory of supplies, tools and equipment in order to ensure adequate stock levels for repairs.
- Performed daily maintenance and repair of all hotel guest rooms, public areas and back-of-house facilities.
- Established quality control standards for food preparation, presentation, and taste.
- Explained goals and expectations required of trainees.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Enforced sanitation protocols among kitchen staff.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Monitored staff performance, providing feedback and guidance when necessary.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Reviewed daily financial reports to ensure accuracy of transactions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Coordinated special events at the cafe such as wine tastings or live music nights.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
Guest Service Representative
The Z Hotel
Glasgow
12.2014 - 05.2019
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collated, bound and stored computer-generated reports.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed and distributed internal and external communications.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Drafted professional business documents, spreadsheets, and correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to inquiries and room requests made online, by phone, and via email.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained a clean and organized reception area to uphold company image.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Input orders into point of sale system and handled customer payments.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained cleanliness of cafe area including counters, tables and floors.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized POS system to receive and process customer payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Described menu items to customers and suggested appealing products.
- Provided excellent customer service by anticipating needs quickly.
- Prepared and served hot or cold beverages.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Sliced fruits, vegetables and meats for use in food service.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Checked brewing equipment for proper functionality.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Resolved customer complaints in a polite and timely manner.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated effectively with coworkers to maintain store operations.
- Rotated stock items and ingredients to maintain freshness.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Monitored actions of staff and customers to uphold health and safety standards.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Implemented cost control measures to reduce expenses and increase profitability.
- Assembled and served meals according to specific guest requirements.
- Reviewed daily task list with employees and assigned tasks for completion.
- Completed regular bar inventories and daily requisition sheets.
- Ensured that all glassware was polished prior to use for serving drinks.
- Monitored guests' alcohol consumption to prevent over-intoxication and ensured all laws were followed at all times.
- Arranged bottles and glasses behind bar to make attractive displays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Adhered to all company policies regarding responsible alcohol service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Restocked supplies including napkins, straws, cups and other needed items.
- Mixed ingredients to prepare classic cocktails such as Margaritas, Martinis and Manhattans.
- Trained new team members on proper bar etiquette and procedures.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Collected and organized daily till totals and tips.
- Greeted customers, took orders and served drinks.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Maintained records of all maintenance activities conducted in the facility.
Housekeeping Supervisor
Citizen M
Glasgow
01.2013 - 12.2014
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed team of employees, daily progress reports and overall project planning.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Delegated work to staff, setting priorities and goals.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
VIP Hostess
EL Bario Club
Glasgow
01.2013 - 11.2013
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assigned patrons to suitable tables according to server rotation.
- Organized special events for high-profile customers, including private dinners and cocktail receptions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took beverage orders and served drinks during peak meal times.
- Attended training sessions regularly to stay informed of new procedures or changes in policy.
- Answered phones professionally and responded quickly to messages left by callers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored guest feedback to ensure quality service was being provided consistently.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Conducted regular inspections of the premises to identify potential hazards or maintenance needs.
- Escorted VIPs through the facility while providing detailed information about services offered.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Directed patrons to lounges and waiting areas.
- Informed patrons of establishment specials and promotions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped service staff handle demand by distributing food and beverages.
- Performed administrative tasks such as filing paperwork or taking inventory when required.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in resolving conflicts between customers or staff members when necessary.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided information about available services and amenities to VIP clients.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Sales Assistant
John Lewis Department Store
Glasgow
01.2011 - 03.2012
- Assisted with sales forecasting and budgeting processes.
- Accepted and completed cash, check and credit card payments.
- Generated weekly sales reports to track progress towards goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Created product displays and maintained store shelves for optimal presentation of products.
- Built and maintained relationships with peers and upper management to drive team success.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Fostered relationships with customers to expand customer base and retain business.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Developed customer profiles to better understand target market needs.
Education
NC Ladies Hairdressing LVL 6 - Hairdressing
City of Glasgow College
United Kingdom 02-2011
Higher English LVL 1 And 2 - English Language
Anniesland College
United Kingdom03-2010
High School Diploma -
Saint Roch's Secondary School
United Kingdom01-2008
Skills
- Customer service
- Communication
- Adaptability
- Training and coaching
- Team leadership
- Active listening
- Consistently meet goals
- Issue resolution
- Quality assurance
- Team building
- Staff motivation
Accomplishments
- Extra Mile award won in 2021
- Great team Player award won in 2023
- Recognition achieved on our Instagram account for great service at The Z Hotel Glasgow.
- Excelled targets and won 1st place in competitions trough out our chain of Z Hotels.
Certification
- Level 2 Food Safety and Hygiene
- First Aid
Languages
Lithuanian
Professional
Affiliations
- Love to travel and indulge in new cultures.
- Like an adventure especially hiking with beautiful scenery.
References
References available upon request.
Timeline
General Manager
The Z Hotel
01.2023 - 01.2025
Hotel Duty Manager
The Z hotel
05.2019 - 01.2025
Guest Service Representative
The Z Hotel
12.2014 - 05.2019
Housekeeping Supervisor
Citizen M
01.2013 - 12.2014
VIP Hostess
EL Bario Club
01.2013 - 11.2013
Sales Assistant
John Lewis Department Store
01.2011 - 03.2012
NC Ladies Hairdressing LVL 6 - Hairdressing
City of Glasgow College
Higher English LVL 1 And 2 - English Language
Anniesland College
High School Diploma -
Saint Roch's Secondary School
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