JURINA SUGAHARA
Summary
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Server
Torihei Yakitori Robata Dining
04.2021 - Current
- Greet and welcome customers when they enter the door, organize reservations and put the walk-in customers on a waitlist when busy, show them where their table is and give them a menu and explain, cleaning tables, closing the register at the end of the day
- Take the orders for dine-in and delivery, serve food and alcohol, take customers orders and put on a POS
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Event Management Coordinator
Queen Mary Salon
06.2024 - 10.2024
- Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
- Conducted thorough venue research before selecting optimal sites that met the unique requirements of each event.
- Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees.
Server/ Barista
Okrumong Cafe
03.2017 - 03.2023
- Plan and promote the daily schedule of employees, interview hire, training and supervising staff, planning menus ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels and ordering supplies etc
- Count the money from the cash register (opening and closing), write down the sales report (closing), and charge the card from the customer
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Wadatsumi
04.2021 - 06.2022
- Greet and welcome customers when they enter the door, organize reservations and put the walk-in customers on a waitlist when busy, show them where their table is and give them a menu and explain, cleaning tables, closing the register at the end of the day
- Take the orders for dine-in and delivery, serve food and alcohol, take customers orders and put on a POS
Server
Bonjour French Pastry
11.2018 - 12.2021
- Take the cake and drink orders, box the cakes, make the drinks, make the box for the cake, cashier etc
- Count the money from the cash register (opening and closing), write down the sales report (closing), and charge the card from the customer
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Hospitality Management - Hospitality Management
California State University, Long Beach
Long Beach, CA05-2025
Business Administration -
El Camino College
06.2022
Skills
- Strong work ethic
- Team management
- Multilingual proficiency
- Active listening
- Time management
- Problem-solving skills
Certification
- CA Food Handlers Certificate
- Responsible Beverage Service Certificate
- Servsafe Allergens Certificate
Languages
Japanese
Native or Bilingual
Korean
Professional Working
Timeline
Event Management Coordinator
Queen Mary Salon
06.2024 - 10.2024
Head Server
Torihei Yakitori Robata Dining
04.2021 - Current
Server
Wadatsumi
04.2021 - 06.2022
Server
Bonjour French Pastry
11.2018 - 12.2021
Server/ Barista
Okrumong Cafe
03.2017 - 03.2023
Business Administration -
El Camino College
- CA Food Handlers Certificate
- Responsible Beverage Service Certificate
- Servsafe Allergens Certificate
Bachelor of Hospitality Management - Hospitality Management
California State University, Long Beach
Similar Profiles
NIA FRIEBENIA FRIEBE
Senior Server at Robata JinyaSenior Server at Robata Jinya
Benjamin StoltzBenjamin Stoltz
Server Supervisor at Iza RobataServer Supervisor at Iza Robata
Mary Jane WhiteMary Jane White
Server at Yakitori GladServer at Yakitori Glad