JURINA SUGAHARA
Summary
Dynamic and results-oriented professional with experience in upscale dining environments, currently serving as a Restaurant Assistant Manager and Event Coordinator. Proven ability to deliver exceptional guest service, lead high-performing teams, and execute successful events that enhance brand visibility and customer satisfaction.
Skilled in multitasking, conflict resolution, and fostering inclusive, collaborative team atmospheres. Known for adaptability, reliability, and strong leadership in fast-paced, high-pressure settings.
Now seeking to transition into a position where leveraging a strong background in customer relations, brand presentation, and communication. Passionate about creating impactful marketing strategies that drive engagement, elevate brand identity, and support overall business growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Torihei Yakitori Robata Dining
04.2021 - Current
- Grew the restaurant’s social media following by 42% within half-year through engaging content and community engagement.
- Assisted in boosting revenue by launching successful promotional events and upselling techniques.
- Managed and trained staff, scheduling shifts, and ensuring optimal team performance.
- Assisted in inventory control, ordering supplies, and minimizing waste to maintain cost efficiency.
Event Management Coordinator
Queen Mary Salon
06.2024 - 10.2024
- Received positive client feedback and maintained a 92% satisfaction rate.
- Created detailed event diagrams and floor plans to optimize the layout of event spaces, ensuring efficient traffic flow, proper seating arrangements, and accessibility for all guests.
- Managed event timelines, ensuring all sessions, tastings, and activities were conducted on schedule.
- Conducted thorough venue research before selecting optimal sites that met the unique requirements of each event.
Server/ Barista
Okrumong Cafe
03.2017 - 03.2023
- Developed proficiency in the Korean language through daily interactions with Korean-speaking customers and colleagues, including understanding menu items, greetings, and customer requests.
- Worked with the manager to create a cohesive theme for the interior, from color schemes to furniture placement, that aligns with the café's cultural style.
Server
Wadatsumi
04.2021 - 06.2022
- Greet and welcome customers when they enter the door, organize reservations and put the walk-in customers on a waitlist when busy, show them where their table is and give them a menu and explain, cleaning tables, closing the register at the end of the day
- Take the orders for dine-in and delivery, serve food and alcohol, take customers orders and put on a POS
Server
Bonjour French Pastry
11.2018 - 12.2021
- Take the cake and drink orders, box the cakes, make the drinks, make the box for the cake, cashier etc
- Count the money from the cash register (opening and closing), write down the sales report (closing), and charge the card from the customer
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Hospitality Management - Hospitality Management
California State University, Long Beach
Long Beach, CA 01.2023 - Current
Business Administration -
El Camino College
Torrance 08.2019 - 06.2022
Skills
- Team management
- Marketing material development
- Customer service
- Multi-tasking
- Time management
- Problem-solving skills
- Social media marketing
Certification
- CA Food Handlers Certificate
- Responsible Beverage Service Certificate
- Servsafe Allergens Certificate
- CSTEP Certificate
Languages
Japanese
Native or Bilingual
Korean
Professional Working
Timeline
Event Management Coordinator
Queen Mary Salon
06.2024 - 10.2024
Bachelor of Hospitality Management - Hospitality Management
California State University, Long Beach
01.2023 - Current
Assistant Manager
Torihei Yakitori Robata Dining
04.2021 - Current
Server
Wadatsumi
04.2021 - 06.2022
Business Administration -
El Camino College
08.2019 - 06.2022
Server
Bonjour French Pastry
11.2018 - 12.2021
Server/ Barista
Okrumong Cafe
03.2017 - 03.2023
Similar Profiles
NIA FRIEBENIA FRIEBE
Senior Server at Robata JinyaSenior Server at Robata Jinya
Abigail HuangAbigail Huang
Server at Ginger RobataServer at Ginger Robata
Kokolo LinakerKokolo Linaker
Senior Floor Supervisor at Bird's Nest Yakitori and BarSenior Floor Supervisor at Bird's Nest Yakitori and Bar