Perform general clerical tasks, such as answering phone calls, updating patient information, retrieving, entering, and revising patient electronic health records (EHR)
Prepares ad completes accurate documentation related to patient in medical and departmental records as required
Protects patient and technicians by adhering to infection control protocols
Maintains strict confidence of all patients protected Health information (PHI) and protects all PHI from accidental, intentional appropriate disclosure
Assist the Pharmacist in preparing, filling, administering and documenting medications and immunization records in accordance with state and federal laws
Update patient demographic information
Processing insurance claims, ordering and receiving out of stocks medication.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Collected co-payments or full payments from customers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted, measured and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Shift Lead/ Pharmacy Technician
Walgreens Pharmacy
06.2021 - 03.2023
Perform general clerical tasks, such as answering phone calls, updating patient information, retrieving, entering, and revising patient electronic health records (EHR)
Prepares and completes accurate documentation related to patient in medical and departmental records as required
Protects patient and technicians by adhering to infection control protocols
Maintains strict confidence of all patients protected Health Information (PHI) and protects all PHI from accidental, intentional inappropriate disclosure
Assists the Pharmacist in preparing, filling, administering and documenting medications, immunizations records in accordance with state and federal laws
Update Patient profile demographic information
Processing insurance claims, ordering and receiving out of stocks medication.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Maintained safe working environment by observing safety procedures, policies and regulations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Completed cash and credit card transactions accurately using POS software.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Retail Supervisor/ Pharmacy Assistant
Rite Aid
12.2017 - 06.2021
Assist in training of new cashiers
Receive deliveries from vendors, confirm quantities, and process payments
Open store and ready for daily activities
Count and verify cashier drop at end of shifts
Assist in stocking shelves, counting inventory, and general oversight of merchandise display
Assists pick up and prescription drop off
Make will calls for patient with delayed pick up prescription.
Certified Caregiver
Lyle Rosenfeld
02.2016 - 07.2016
Assist patient with medication needs
Oversee and help with exercise regimen requested by physician
Help to transport and assist with mobility requirements.
Cashier / Teller / Courier
AGPC Group
02.2011 - 02.2015
Assist customers with currency transactions
Responsible for ensuring bank and drawer is correct and accurate on a daily basis
Courier money between several different offices
Trained new associates in their duties
Received and verified currencies received from bank
Accepted currency from customers and credited it to their account.
Sales Associate
United Colors Benetton
06.2010 - 02.2011
Assist customers with purchase of clothing
Stock shelves and assist with the display and merchandising of product
Participate in monthly inventory counts.
Sales Consultant
Beauty Bar Stores
07.2009 - 12.2009
Assist with customers picking out cosmetics in a high-end cosmetic store
Demonstrate various cosmetics and help customers pick out the best look for them
Handle customer questions
Stock shelves with merchandise and perform monthly inventory count.
Education
Associate In Arts-Business -
Shoreline Community College
Shoreline, Washington
Certified Caregiver -
Fil – Canadian Development and Training Center
Cebu, Philippines
Coursework –Bachelor in Elementary Education -
University of the Visayas
Cebu, Philippines
Skills
Basic knowledge of American Sign Language
Experience with Word, Excel, and PowerPoint
Order Verification
Drug Inventory Management
Insurance Billing
Prescription Filling
Drug Safety
Workflow Optimization
Medication Dispensing
Drug Utilization Review
Insurance Verification
Drug Inventory Control
Supply Restocking
Regulatory Compliance
HIPAA
Drug Storage Procedures
Receiving Incoming Supplies
Manual and Automated Medication Dispensing
Interpreting Orders
Confidentiality and HIPAA
Medicare and Medicaid Process
Patient Education and Counseling
Stocking Shelves
Answering Customer Questions
Advanced Math Skills
Operations Support
FDA Drug Safety Guidelines
Aseptic Techniques
Updating Medication Histories
Staff Development
Team Collaboration
Record Preparation
New Hire Onboarding
Processing Payments
Patient Confidentiality
Interpreting and Processing Medication Orders
Medication Labels
Pharmacy and Customer Records Management
Verifying Orders
Problem-Solving Skills
Pharmacy Law Compliance
First Aid Knowledge
Pharmacology Knowledge
Drug Classification Knowledge
Critical Thinking
Medical Terminology
Pharmacy Software Proficiency
Organizational Skills
Computer Literacy
Record Keeping
Pharmaceutical Calculations
Prescription Interpretation
Time Management
Professionalism
Interpersonal Skills
Active Listening
Order Processing
Stress Management
Dosage Form Preparation
Adaptability
Medication Storage Procedures
Labeling Accuracy
Patient Education
Inventory Management
Teamwork Abilities
Drug Monitoring
Decision Making
Quality Control
Healthcare Regulations
Drug Interaction Awareness
Cross-Functional Collaboration
Telephone Etiquette
Conflict Resolution
Pharmacy Ethics
Continuous Learning
Attention to Detail
Compounding Techniques
Problem Solving
Medical Coding
Accomplishments
Processed and filled over 500 prescriptions per day.
Facilitated the implementation of a new drug inventory system.
Trained 10 new pharmacy technicians on pharmacy policies, procedures and best practices.
Achieved adherence through effectively helping by calling delete call list.
Resolved product issue through consumer testing.
Collaborated with team of 10 in the development of filling.