Juristine Sueing
Carrollton,TX
Summary
Dedicated professional with knowledge of luxury, white-glove service and proven multitasking abilities. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for providing resolution.
Overview
11
11
years of professional experience
Work History
Consignor Concierge
The RealReal
10.2022 - Current
- Provide excellent, personalized, and detailed customer service to high-end clientele via chat and email; phone calls when needed
- Provide timely and accurate resolutions to client inquiries and ensure exceptional service levels are met
- Maintain high ethical standards, professionalism, and confidentiality
- Multitask and prioritize as necessary to meet customer needs
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference: Salesforce, Chat Software: LivePerson, and Zendesk Experience
Customer Relations Specialist
American Airlines
01.2018 - 09.2022
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
Account Manager
DoorDash Inc
02.2015 - 01.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager/Recruiter
LaborMAX Staffing
12.2013 - 02.2015
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Worked to build relationships with customers and built potential for additional staffing opportunities.
- Expanded customer base through targeted prospecting and networking efforts.
Education
High School Diploma -
Westview High School
Avondale05.2010
Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Team player mentality
- Exceptional communication
Timeline
Consignor Concierge
The RealReal
10.2022 - Current
Customer Relations Specialist
American Airlines
01.2018 - 09.2022
Account Manager
DoorDash Inc
02.2015 - 01.2018
Account Manager/Recruiter
LaborMAX Staffing
12.2013 - 02.2015
High School Diploma -
Westview High School