Jurlisa Gipson

40 hours-Full time

• Aided in development and betterment of patient management and workflow processes.
• Scheduled provider appointments, diagnostic tests, procedures, and treatments
• Prepares and maintains daily appointment templates and/or patient records in One Connect
• Fulfilled all pertinent information to families, physicians, team members, and other patient care areas
• Prepares patient materials and documentation according to established procedures
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Collects co-payments and validates patient insurance and demographics
• Updates payment and patient information Reconciles One Connect cash drawer on a daily basis
• Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ).Ensures coordination of benefits and assignment of Hospital Account Record (HAR)
• Formalized standard operating procedures for institution and center
• Protects security and confidentiality of patient information at all times

40 hours- Full time

• Called in to attend to customers whom are proving difficult to team members and resolve customers complaints
• Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
• Create and implement work procedures will enhance the organization and departmental service delivery, operating procedures and standard
• Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances may arise in the course of work

40 hours- Full time

• Assigned for orientation and answers questions from staff and patients
• Provides services to caregivers and patients in a safe, efficient, courtesy, and innovative manner
• Applies expertise to the highest level of service and accepts responsibility in communication with patients
• Caring of patients in a manner encourages healing and acceptability
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Inputted accurate patient insurance, billing and payment information in [Software].

40 Hours-Full time

• Performs routine administrative support and technical program assistance work
• Work involves disseminating information; maintaining filing systems; and performing administrative support work
• Trusted under moderate supervision with limited latitude for the use of initiative and independent judgment
• Obtained information and entrusted forms to applicants and employees; assists employees with completion of forms; reviews completed forms and forwards to mentored department for action
• Issued instructions to over 50 plus applicants and employees on procedures to follow in completing and processing requested actions

40 hours- Full time

• Addressed private individuals by telephone and obtain opinion on surveys, also receive political information
• Read scripts from the computer and type in information given from the individual
• Handled over 300 calls a day and explained service and product in a pleasant tone with inbound or outbound calls

40 Hours- Full time

• Headed for reaching out to customers to collect payment for overdue bills, loans, or other payments
• Collect payments on past due bills
• Verified with over 100 plus customers using credit bureau information, background checks, loan documents, and other paperwork or databases
• Interacted with customers using Avaya telephone equipment for inbound or outbound