Jurmay Lhamo
Richmond,CA
Summary
Dynamic customer service professional with a proven track record at Kim's Cafe and Sandwiches. Skilled in multitasking and team collaboration, I excel in enhancing service efficiency and resolving customer inquiries. Committed to maintaining high hygiene standards while training new staff, I ensure a safe and welcoming dining experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Crew Member
Kim's Cafe and Sandwiches
09.2023 - Current
- Deliver exceptional customer service, addressing inquiries and resolving issues promptly.
- Operate cash register efficiently, ensuring accurate transactions.
- Prepare food items according to strict hygiene standards, contributing to a safe dining environment.
- Collaborate with team members to enhance workflow and improve overall service efficiency.
- Assist in training new staff on menu offerings and customer service protocols.
- Monitor inventory levels, and notify management of shortages to ensure continuous operations.
- Complete tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Maintain cleanliness and organization in the dining area and assist dishwashing staff.
Education
No Degree - Nursing Education
Berkeley City College
Berkeley, CAHigh School Diploma -
El Cerrito High School
El Cerrito, CA06-2022
Skills
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Task prioritization
- De-escalation techniques
- Information security
Certification
Certified Nursing Assistant (CNA) - Certificate of Completion
Nightingale Healthcare Professionals, El Cerrito, CA - Completed September 2025
Languages
English
Tibetan
Timeline
Customer Service Crew Member
Kim's Cafe and Sandwiches
09.2023 - Current
No Degree - Nursing Education
Berkeley City College
High School Diploma -
El Cerrito High School