Jurnee Hester
Detroit,MI
Summary
Detail-oriented clinical BT with experience supporting diverse clients through behavior plans, accurate data collection, and thorough session notes. Known for patient observation, teamwork, and strong customer service, with a track record of helping improve client support and daily documentation quality.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Clinical BT
Eisenhower Center
Ann Arbor, Michigan
11.2025 - 09.2026
- Delivered exceptional service and support to customers during face-to-face and phone interactions.
- Developed innovative ideas and solutions that improved team outcomes.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
Receptionist
Wayne County Community College
Detroit, Michigan
10.2024 - 09.2025
- Answered multi-line phones and routed calls to college departments.
- Scheduled appointments for students, staff, and campus guests.
- Facilitated clerical tasks for faculty and staff to enhance office efficiency.
Behavior Technician
Gateway Pediatrics
Livonia, Michigan
08.2023 - 09.2024
- Implemented behavior plans under supervision from licensed clinical staff.
- Collected session data and documented patient responses accurately.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Financial Advisor
Wayne County Community College
Detroit, Michigan
09.2020 - 06.2022
- Counseled Wayne County Community College students on financial aid options and college costs to facilitate informed decision-making.
- Guided enrolled students through FAFSA steps, scholarship resources, and loan requirements to enhance understanding of financial aid processes.
- Explained aid eligibility, loan terms, and scholarship requirements to students and families.
- Clarified federal, state, and college financial aid policies to ensure accurate guidance for students and families.
- Reviewed financial aid applications, forms, and supporting documents for Wayne County Community College.
Education
Associate of Arts - Arts
Wayne County Community College
Detroit, MI06-2023
Skills
- ABA implementation
- Behavior intervention
- Data collection
- Session records
- Patient observation
- Client support
Certification
- CPR/AED
- Safety-Course Trainer
Timeline
Clinical BT
Eisenhower Center
11.2025 - 09.2026
Receptionist
Wayne County Community College
10.2024 - 09.2025
Behavior Technician
Gateway Pediatrics
08.2023 - 09.2024
Financial Advisor
Wayne County Community College
09.2020 - 06.2022
Associate of Arts - Arts
Wayne County Community College