Jurnee Kennedy
Clifton Heights,PA
Summary
Dynamic professional with experience at McDonald's, excelling in leadership and problem-solving. Successfully facilitated skill development workshops, enhancing service quality and operational efficiency. Demonstrated clear communication and adaptability, driving customer satisfaction and sales. Proven ability to prioritize tasks and maintain a flexible schedule, contributing to a positive team environment and achieving organizational goals.
Recent graduate with foundational knowledge in customer service and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with customer service and teamwork is essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Wendy's
11.2024 - 08.2025
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Engaged with customers to deliver exceptional service and address inquiries.
- Maintained the cleanliness and organization of workstations during peak hours.
- Operated kitchen equipment safely, following maintenance protocols.
- Supported the team in managing inventory levels and restocking supplies.
- Collaborated with team members to streamline workflow during busy shifts.
- Participated in ongoing training sessions to improve service skills.
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Stocked shelves to organize aisles in the assigned department.
Server
Drexelbrookcatering
10.2024 - 08.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Ensured compliance with health and safety regulations during food preparation and serving.
- Addressed customer inquiries and resolved complaints to improve satisfaction.
- Supported special event setups, ensuring all details met client specifications.
- Adapted to changing priorities during peak service hours to maintain efficiency.
- Provided detailed menu explanations to guests, enhancing their dining experience.
- Worked collaboratively with team members to streamline service operations.
- Maintained knowledge of menu items to assist customers with dietary restrictions.
- Participated in team meetings to discuss service improvements and customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep the dining room and work areas clean.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Crew Trainer
McDonald's
04.2022 - 09.2024
- Facilitated skill development workshops for new and existing crew members to enhance service quality.
- Monitored safety compliance standards among crew members to maintain a secure working environment.
- Delivered one-on-one coaching to crew members, fostering professional growth and operational efficiency.
- Supported crew members in troubleshooting customer service issues to enhance guest satisfaction.
- Guided crew members in upselling techniques to drive sales and improve customer experience.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2025
Skills
- Problem-solving
- Clear communication
- Self-discipline
- Flexible schedule
- Leadership qualities
- Willingness to learn
- Task prioritization
Affiliations
Membership Experience
AfrosofMSU Member:
- Contributed to the planning and execution of various events, including:
- Club meetings focused on kindness, hair care, and community engagement
- Community service projects, such as toy drives and food packing events
- Fundraising initiatives to support local causes
- Developed strong communication and teamwork skills through collaboration with club members and university staff
Sisters in Medicine (SIMS) Member:
- Participated in regular club meetings focused on nursing advice, mental health, and physical well-being
- Gained knowledge and insights from guest speakers and workshops on topics such as the medical field, educational experiences, and career development
- Contributed to community service projects and collaborated with other organizations to enhance learning opportunities
- Developed leadership and teamwork skills through participation in club activities and events
Timeline
Crew Member
Wendy's
11.2024 - 08.2025
Server
Drexelbrookcatering
10.2024 - 08.2025
Crew Trainer
McDonald's
04.2022 - 09.2024
High School Diploma -
Upper Darby High School