Jury Gonzalez
Los Angeles,CA
Summary
Dedicated shift leader with proven skills in cash handling, team collaboration, and customer satisfaction. Successfully implemented process improvements that enhanced operational efficiency and reduced wait times.
Overview
3
3
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
Lakewood, CA
10.2021 - 07.2024
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention through effective communication.
- Assisted in scheduling shifts to optimize labor resources and meet peak demand periods efficiently.
- Implemented process improvements that enhanced kitchen efficiency and reduced order wait times.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Montebello Adult School
Bell Gardens, CA04-2002
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Team collaboration and leadership
- Team supervision
- Daily workflows
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Timeline
Shift Leader
McDonald's Restaurant
10.2021 - 07.2024
High School Diploma -
Montebello Adult School