Juryleyda Rivera

• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Greeted customers in a timely fashion while quickly determining their needs.
• Monitored security and handled incidents in a calm and professional manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Built relationships with customers to increase likelihood of repeat business.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Assigned work to team members based on company needs, personal strengths and job knowledge.

Greeted customers in a timely fashion while quickly determining their needs.

Responded to customers questions and request in a prompt and efficient manner.

• Welcomed customers into the store and helped them locate items.
• Mentored new sales associates to contribute to the store’s positive culture.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Wrote sales slips and sales contracts.
• Verified that all customers received receipts for their purchases.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.