Jurylis Hidalgo
Trenton,NJ
Summary
Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven with a focus on prioritizing client needs and supporting team objectives. Organized, flexible, and proficient in computer applications.
Overview
5
5
years of professional experience
Work History
Client Service Representative / Vet Assistant
Banfield pet hospital
Princeton
11.2021 - Current
- Provided data analysis expertise in managing client information and updating patient charts
- Treasury department, consultant, pre-phlebotomist, anesthesiologist, provide ER care, pre-diagnose medical condition, radiologist.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Provided feedback on products and services to management team for future development.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Performed administrative tasks such as filing documents and responding to emails.
- Generated reports from the database to track customer satisfaction levels.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Cashier
PetSmart Charities
Princeton, NJ
09.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Store Associate
Ups store
09.2020 - 06.2021
- Performed duties as a Store Sales Associate
- Customer service, shipping, and handling skills utilized to assist customers with phone communication and package shipment.
- Provided cash register operations and handled customer payments.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Receptionist
All Smiles Family Dental
East Windsor, NJ
09.2020 - 09.2020
- Effectively managed appointment scheduling and phone communication.
- Assisted with various tasks within the office, including organizing files and maintaining cleanliness of the workspace
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Cashier
Wendy
11.2019 - 04.2020
- Enhanced speaking skills and customer care during employment
- Mastered public speaking and customer care
- Remained composed and effectively addressed customer concerns amidst busyness of rush hour
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Worked with cross-functional teams to achieve goals.
Education
Graduate -
Ewing high school
Ewing06.2021
Graduate - criminalistics
Mercer county technical school sypek center
Pennington06.2021
Skills
- Time management
- Multitasking
- Critical thinking
- Flexibility
- Hardworking
- Phone skills
- Retail/customer service
- Communication skills
- People skills
- Computer skills
- Customer service
- Ability to work under pressure
- Work communication skills
- Reliability
- Responsibility
- Verbal communication
- Written communication
- Physical stamina
- File Management
- Customer Education
- Follow-up skills
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Client Service Representative / Vet Assistant
Banfield pet hospital
11.2021 - Current
Cashier
PetSmart Charities
09.2021 - 11.2021
Store Associate
Ups store
09.2020 - 06.2021
Receptionist
All Smiles Family Dental
09.2020 - 09.2020
Cashier
Wendy
11.2019 - 04.2020
Graduate -
Ewing high school
Graduate - criminalistics
Mercer county technical school sypek center