JOHNNY DONELSON
Temple Hills,MD
Summary
I’m seeking to re-enter the workforce and be considered for position as Housekeeping Officer. I’m experienced, self-motivated, dependable, and responsible and a problem solver with preventive experience. My leadership and abilities in (2) VA Medical Centers, hospitals, National Parks, churches, Senate Office Buildings and facilities with large populations of people entering and leaving has prepared me. I have managed large budgets, purchasing / inventories, personnel records, information development, office management, and space and property management. My experience with housekeeping techniques, chemicals awareness and JACHO / OSHA regulations has equipped me to be valuable asset to your organization.
Overview
30
30
years of professional experience
Work History
Chief EMS (GS-13)
VA Pittsburgh Healthcare Systems
06.2012 - 08.2014
- I serve as the executive manager of (3) General Foreman’s, (12) Assistant Supervisors, (2) Pest Controllers and Environmental Management Services staff consisting of more than 185 Custodial Workers
- The VA Pittsburgh Healthcare System is a 3-division, 692-bed consisting of University Drive, Highland Drive and H.J
- Heinz Campuses
- This (3) campus medical center requires me to travel to each location daily
- Determines staffing needs and organizational structure by means of staffing studies and time and motion studies
- Constantly monitors organizational structure to ensure available manpower is used in the most effective manner and initiates’ adjustment as necessary
- Determines budget needs by reviewing historical records, performing supply usage studies, analyzing current workload, reviewing inflation trends and other market factors, and considering possible changes in workload due to changing patient population
- Determines equipment needs by analyzing each service function to determine the type and amount of equipment needed to efficiently and cost effectively complete each assigned task
- Evaluates chemical supplies to identify products which effectively perform the required task at the lowest possible cost
- Develops policies and procedures, including infection control protocols, for all service contracts
- Develops specifications (statement of work) for service contracts
- Develops or revises service position descriptions, performance standards and competencies as necessary
- Develops long / short range goals considering space utilization, budget processes and Medical Five-Year Plan activities
- Review requirement of JCAHO, EPA, DEP, OSHA, ACHD and CDC to ensure compliance and to determine whether additional resources are needed to meet their standards
- Ensures that the Medical Center follows all Federal, State, local laws and regulations pertaining Regulated Medical Waste (RMW), Pest Control and Waste Management
- Coordinates daily activities of the service with those of other services through oral and written communications
- Develops a cooperatives attitude on the part of all service supervisors and employees in order to ensure that requests for assistance are handled quickly and efficiently and that deficiencies are corrected in a timely manner
- Develops and implements a “Quality Management Plan” in order to provide a systematic and rational for the ongoing monitoring and evaluation of the quality of services provided, utilization of resources and identification of areas of risk to the medical center
- Performs personnel management functions at the service level including but not limited to, interviewing and hiring new employees, counseling, evaluating performance, developing training plans and taking disciplinary or adverse action as necessary
- Actively promotes good labor management relations and constantly strives to improve employee morale and employee relations
- Responsible for the management of the following specialized programs: Environment Sanitation, Waste Management, Pest Control, Laundry Production, Linen Control and Distribution, Employee Uniforms, Patient Clothing and Effects, Recycling, Expanded Services, Domiciliary Training Program, Patient’s Assistance Program
Assistant Chief EMS (GS-12)
VA Pittsburgh Healthcare Systems
02.2011 - 06.2012
- I serve as a responsible partner of the executive management staff sharing in a full joint and plural management of (3) General Foreman’s, (11) Assistant Supervisors and Environmental Management Services staff consisting of more than 170 Custodial Workers
- The VA Pittsburgh Healthcare System is a 3-division, 692-bed consisting of University Drive, Highland Drive and H.J
- Heinz Campuses
- This (3) campus medical center requires me travel to each location daily
- Assume the responsibilities of the Chief of EMS in his absence
- Perform inspections of areas assisted by general foreman and supervisors
- Ensure that proper of amount supplies and chemicals were on hand to complete the mission and machines were adequately cleaned and properly taken care of
- Reviewed all timecards and sick / annual eave records of subordinator staff and secretary
- Assist with developing long / short range goals considering space utilization, budget processes and Medical Five-Year Plan activities
- Responsible for all Regulated Medical Waste (RMW), Pest Control and Waste Management processes and records
- Performs personnel management functions at the service level including but not limited to, interviewing and hiring new employees, counseling, evaluating performance, developing training plans and taking disciplinary or adverse action as necessary
- Actively promotes good labor management relations and constantly strives to improve employee morale and employee relations.
General Foreman
Northport Veterans Administration Medical Center
04.2010 - 02.2011
- Full decision authority and supervisory for the (8) Assistant Supervisors and Environmental Management Services staff consisting of more than 100 Custodial Workers on (3) different shifts
- Northport VA Medical Center consists of a main medical pavilion and (12) ancillary buildings
- Schedule staff/assign cleaning tasks for multiple events/functions; move/set up for individual conferences
- Evaluate departmental staffing requirements; interview/recommend new hires; submit all necessary forms/papers for hiring/termination process
- Review/investigate disciplinary actions; make recommendations
- Develop training for staff on cleaning techniques/equipment usage/safety measures
- Keep Chief and Assistant of Environmental Services informed of pertinent information
- Prepare leave reports; keep attendance records; review/prepare accident reports
- Communicate with nursing other pertinent personnel to ascertain needs, solve problems; assure investigation/resolution of service complaints
- Fill in for the Chief and Assistant of Environmental Services in his/her absence
- Monitor annual window cleaning contract and the paper recycling program
- Investigates complaints regarding housekeeping service and equipment and takes corrective action
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements.
Facilities Service Supervisor
Smithsonian Institution, Natural History Museum
02.2008 - 04.2010
- Supervised (8) employees with responsible of caring for center court building with over 500,000 square feet of the museum complex
- Identifies current and future maintenance requirements by establishing rapport with management, engineering, and production personnel and technicians to understand maintenance requirements at the museum
- Achieves financial objectives by preparing an annual maintenance budget and scheduling expenditures
- Analyzing variances; initiating corrective actions
- Ensures and complies with all OSHA / JACHO regulations
- Ensures appropriate appearance, performance, and interpersonal relationships of all departmental employees
- Ensures the employment of all safety precautions and equipment in work areas
- Maintain judicious use of supplies and equipment
- Listens and acts on complaints involving departmental operations of employees
- Responsible for the cleanliness, sanitation, equipment and grounds of the facility
- Inspects facility to determine that environmental standards are maintained
- Ensures production operations by determining work priorities and scheduling repair, maintenance, and installation of machines, tools, and equipment
- Directs maintenance operations by initiating, coordinating, and enforcing programs and personnel policies and procedures including Equal Opportunity Employment and Affirmative Action
- Ensures compliance with mechanical, electrical and all other municipal and state codes
- Resolves maintenance problems by conferring with management, engineering, and quality control personnel.
Director Environmental Services / Contract Manager
Health Care Institute
02.2007 - 02.2008
- Ensures appropriate appearance, performance, and interpersonal relationships of all departmental employees
- Responsible for the control and disposition of refuse
- Ensures the employment of all safety precautions and equipment in work areas
- Maintain judicious use of supplies and equipment
- Listens and acts on complaints involving departmental operations of employees
- Projects budget for the Environmental Services Department
- Responsible for the cleanliness, sanitation, equipment and grounds of the facility
- Proves cooperative with other department heads and is fair in dealings with employees
- Formulates curriculum for and conducts in-service training programs utilized by the department
- Evaluates effectiveness of programs making revisions as necessary
- Incorporates new methods, techniques, and equipment into the department's daily activities
- Interviews and makes final selection of job applicants
- Executes dismissal procedures for unsatisfactory employees and initiates disciplinary action as necessary
- Plans and directs departmental work schedule considering such factors as traffic, patient care routines, visiting hours, and the nature of the task or procedures to be completed
- Plans programs for waste collection, pest control, and other related environmental activities
- Systematically inspects completed tasks to ascertain the quality of performance
- Formulates plans for improving environmental programs.
Housekeeping Assistant Manager
Northwest Healthcare Center
11.2006 - 02.2007
- Shared full decision authority and supervisory with Director of Housekeeping for 50 Custodial Workers
- Shared full responsibility for quarterly plans to schedule cleaning and maintenance functions for the buildings in the health center complex over 500,000 sq
- Feet
- Maintain various work status reports including work orders, materials on hand and used, and project status
- Maintain necessary employee records to manage the employees of the section, including employee assignments, time and attendance, duty and leave records and status, work performance and disciplinary actions
- Determine need, requisition and controlled supplies, equipment, materials, and tools necessary for work completion for the section, and ensures that they are properly used, stored and maintained
- Recommend personnel actions: promotions, reassignments, selections, demotions, commendatory actions, and leave schedules for subordinate supervisors
- Reviews personnel actions recommended by subordinate supervisor
- Maintain work and progress status reports
- Directs housekeeping operations by initiating, coordinating, and enforcing programs and personnel policies and procedures including Equal Opportunity Employment and Affirmative Action.
Education
Bachelor’s degree - Health Care Management
Certified Executive Housekeeper - undefined
Skills
- Good Telephone Etiquette
- Multitasking Abilities
- Critical Thinking
- Problem-Solving
- Customer Service
- Quality Assurance
- Troubleshooting
- Microsoft Office
- Verbal Communication
- Attention to Detail
- Conflict Resolution
- Decision-Making
- Networking
- MS Office
- Friendly, Positive Attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of teaching female employee on how to operate powered machines.
- At VA Pittsburgh Medical Center, which was thre 6th largest in the USA. I supervised team of 250 staff members
Personal Information
Title: CEH
Timeline
Chief EMS (GS-13) - VA Pittsburgh Healthcare Systems
06.2012 - 08.2014
Assistant Chief EMS (GS-12) - VA Pittsburgh Healthcare Systems
02.2011 - 06.2012
General Foreman - Northport Veterans Administration Medical Center
04.2010 - 02.2011
Facilities Service Supervisor - Smithsonian Institution, Natural History Museum
02.2008 - 04.2010
Director Environmental Services / Contract Manager - Health Care Institute
02.2007 - 02.2008
Housekeeping Assistant Manager - Northwest Healthcare Center
11.2006 - 02.2007
Southern Illinois University of Carbondale - Bachelor’s degree, Health Care Management
International Executive Housekeeping Association - Certified Executive Housekeeper,
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