Juset Castañeda Alonso
Especialista En Ciencias Informatica
Hialeah,FL
Summary
Flexible System Engineer with more than 25 years of experience in various operating systems solving problems quickly and effectively integrating new hardware and software efficiently.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Engineer
Cadenas De Tiendas TRD
Camaguey, Cuba
01.2016 - 06.2019
- IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Submitted service tickets for equipment maintenance requests.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
IT Administrator
Universidad Pedagogica Jose Marti
Camaguey, Cuba
09.2006 - 07.2015
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed server backups and changed and replaced backup tapes daily.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Install and configure various services on the FTP servers, Instant Messaging, mail, HTTP, HTTPS, firewalls, router configuration, Wifi, VPN.
IT Analyst
Universidad Pedagogica Jose Marti
Camaguey, Cuba
09.2004 - 07.2005
- Installed system updates to address vulnerabilities and reduce security issues.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
Webmaster
Universidad Pedagogica Jose Marti
Camaguey , Cuba
09.2003 - 07.2004
- Configured and purchased domains for websites.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Provided security maintenance and patching on website interface to maintain viability after launch.
IT Technician
Univercidad Pedagogica Jose Marti
Camaguey, Cuba
09.2000 - 07.2003
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Bachelor of Science - Ciencias Informaticas
Universidad Ciencias Pedagogicas Jose Marti
Camaguey, Cuba 09.2002 - 06.2007
Skills
Remote Diagnostics
Customer relationship management
Technical fault tracking
Network Engineering
Hardware integration
Mac systems
Desktop support
Customer service expert
TCP/IP
Data recovery
Application support
Hardware and software installation
Support system management
Accomplishments
- Set up a Metropolitan Area Network.
- Knowledge of various Operating Systems.
Timeline
Technical Support Engineer
Cadenas De Tiendas TRD
01.2016 - 06.2019
IT Administrator
Universidad Pedagogica Jose Marti
09.2006 - 07.2015
IT Analyst
Universidad Pedagogica Jose Marti
09.2004 - 07.2005
Webmaster
Universidad Pedagogica Jose Marti
09.2003 - 07.2004
Bachelor of Science - Ciencias Informaticas
Universidad Ciencias Pedagogicas Jose Marti
09.2002 - 06.2007
IT Technician
Univercidad Pedagogica Jose Marti
09.2000 - 07.2003