Jushelle Smiter
Summary
Driven Road Supervisor/ Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
19
19
years of professional experience
Work History
Road Supervisor/Dispatcher
Transdev
Phoenix, Arizona
04.2021 - Current
- Supervised team of 850 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Provide leadership to build and maintain a strong team through effective communications, appraisal, training, coaching.
- Performs all vehicle operator safety evaluation ride checks, investigates and responds to situations, help resolve operational issues and assist with transit passengers as necessary.
Bus Operator
First Transit
Tempe, AZ
09.2020 - 04.2021
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Transported customers to and from various locations.
- Accepted and processed fares.
- Worked different route every day based on changing passenger locations and destinations.
Light Rail Operator
Dallas Area Rapid Transit, Dart
Dallas, TX
06.2015 - 07.2019
- Operated streetcar safely by carefully observing city, state and federal laws.
- Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
- Operated controls to open and close transit vehicle doors.
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
- Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
- Moved riders to safety by directing emergency evacuation procedures during crisis situations.
- Adhered to FCC regulations when operating streetcar communication systems to announce stops and special circumstances to riders.
Switchmen
Chicago Transit Authority, CTA
Chicago, IL
04.2001 - 09.2014
- Operate controls to open and close transit vehicle doors.
- Report delays, mechanical problems and emergencies to control center, using radios.
- Make announcements to passengers to notify passengers of upcoming stops and schedule delays.
- Flagging, help to protect track workers.
- Help assistant passengers with purchasing of fares and directions.
- Prepare the train for service.
- Put out and Lay up train from service.
Skills
- Service Requests
- Personnel Monitoring
- Dispatch Recordkeeping
- Message and Work Order Transfer
- Team Work Scheduling
- Passenger safety management
- Pre- and post-trip inspections
- FCC communication protocols
- Written Communication
- Analytical and Critical Thinking
- MS Office
- Clerical Support
- Interpersonal Communication
- Decision Making
Timeline
Road Supervisor/Dispatcher
Transdev
04.2021 - Current
Bus Operator
First Transit
09.2020 - 04.2021
Light Rail Operator
Dallas Area Rapid Transit, Dart
06.2015 - 07.2019
Switchmen
Chicago Transit Authority, CTA
04.2001 - 09.2014