Jusitn Richendollar
Fort Wayne,IN
Summary
Proven track record at Lutheran Hospital, enhancing patient satisfaction and department efficiency through exceptional patient transport and communication skills. Expert in HIPAA compliance and multitasking, consistently exceeding performance metrics. Demonstrated ability to foster positive relationships and improve service delivery, contributing to a significant increase in patient confidence and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Patient Advocate offering 10 years of hospital experience. Versed in collaborating with insurance companies and completing paperwork. Passionate about patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Radiology Transporter
Lutheran Hospital
06.2023 - Current
- Bolstered overall efficiency within the department by taking initiative to assist coworkers during busy periods or staff shortages.
- Demonstrated compassionate care, establishing trust with patients and families throughout the transportation process.
- Fostered positive relationships with diverse populations of patients, demonstrating cultural sensitivity and exceptional interpersonal skills.
- Consistently received positive feedback from patients and coworkers, reflecting a strong commitment to excellent service and professionalism.
- Contributed to improved patient satisfaction by attentively addressing concerns and answering questions about procedures.
- Enhanced patient comfort by providing timely and efficient transportation to radiology appointments.
Support Team Member
Parkview Health
01.2017 - 03.2023
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Streamlined support processes for increased efficiency and quicker response times.
- Utilized various communication channels – including phone calls, emails, live chats –adaptively based on the needs of each individual client interaction.
- Improved first-call resolution rates by providing accurate and timely information to customers.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to service excellence.
- Provided empathetic support, fostering positive relationships with customers even during challenging situations.
- Managed multiple priorities effectively while maintaining exceptional attention to detail in handling customer requests and documentation.
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
Patient Financial Counselor
Lutheran Hospital
05.2004 - 01.2017
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Applied Science - Nursing
MedTech College
Fort Wayne, INSkills
- Basic Life Support
- HIPAA Compliance
- Patient Safety
- Scheduling appointments
- Patient Transporting
- Customer Service
- Patient Communication
- Multitasking Abilities
- Medicaid knowledge
- Computer savvy
- Insurance understanding
- Registration and Admissions
- Insurance Billing
Accomplishments
Pillar Award winner 2015
Image Award winner 2006
Timeline
Radiology Transporter
Lutheran Hospital
06.2023 - Current
Support Team Member
Parkview Health
01.2017 - 03.2023
Patient Financial Counselor
Lutheran Hospital
05.2004 - 01.2017
Associate of Applied Science - Nursing
MedTech College