Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jusleiry Reyes

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience

Work History

Patient Concierge

Miami Hand Center
06.2020 - Current
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
  • Collaborated with medical staff to ensure patients received timely and appropriate care.
  • Provided compassionate support to patients and families during difficult healthcare experiences.
  • Kept up-to-date on relevant community resources available outside facility so as to effectively refer patients and their families when needed.
  • Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
  • Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
  • Established strong rapport with patients, fostering trust and open communication for improved outcomes.
  • Maintained daily report documents, memos and invoices.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Costumer Service Associate

Walgreens
06.2018 - 07.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering supportive work environment.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations.
  • Upsold additional products and services to customers, increasing revenue.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

South Miami Senior High School
Miami, FL

Associate of Arts - Communication And Journalism

Miami Dade College
Miami, FL
2024

Skills

  • Strong organizational skills
  • Healthcare system understanding
  • Reliability and punctuality
  • Patient confidentiality
  • Data Collection
  • Attention to Detail
  • Conflict Resolution
  • Spanish Fluency
  • Time management skills
  • Cooperative Attitude
  • Reliable and Responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary

Timeline

Patient Concierge

Miami Hand Center
06.2020 - Current

Costumer Service Associate

Walgreens
06.2018 - 07.2019

High School Diploma -

South Miami Senior High School

Associate of Arts - Communication And Journalism

Miami Dade College
Jusleiry Reyes