Jusleiry Reyes
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Patient Concierge
Miami Hand Center
06.2020 - Current
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
- Collaborated with medical staff to ensure patients received timely and appropriate care.
- Provided compassionate support to patients and families during difficult healthcare experiences.
- Kept up-to-date on relevant community resources available outside facility so as to effectively refer patients and their families when needed.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
- Maintained daily report documents, memos and invoices.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Costumer Service Associate
Walgreens
06.2018 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations.
- Upsold additional products and services to customers, increasing revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
South Miami Senior High School
Miami, FLAssociate of Arts - Communication And Journalism
Miami Dade College
Miami, FL2024
Skills
- Strong organizational skills
- Healthcare system understanding
- Reliability and punctuality
- Patient confidentiality
- Data Collection
- Attention to Detail
- Conflict Resolution
- Spanish Fluency
- Time management skills
- Cooperative Attitude
- Reliable and Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Patient Concierge
Miami Hand Center
06.2020 - Current
Costumer Service Associate
Walgreens
06.2018 - 07.2019
High School Diploma -
South Miami Senior High School
Associate of Arts - Communication And Journalism
Miami Dade College