Juslene Navarro
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Lead, Account Manager, Delivery Driver
Nostalgia Coffee Roasters
03.2023 - 06.2024
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques while maintaining cleanliness in the warehouse.
- Maintained accurate inventory records, placing orders for supplies as needed to avoid stock shortages or delays in production schedules.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Loaded truck and properly secured items to prevent damage for deliveries while verifying accuracy according to order forms
Shift Lead Barista
Nostalgia Coffee Roasters
02.2023 - 03.2023
- Maintained a clean and organized work environment, ensuring food safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, offering suggestions and maintaining a welcoming atmosphere for everyone.
- Increased shift productivity by establishing clear expectations and provided consistent guidance on job responsibilities.
- Worked closely with management to ensure employee performance is maximized.
- Optimized beverage presentation through consistent latte art and often provided training others.
- Trained new employees, sharing knowledge and expertise of coffees, and company standards.
General Manager
Elixir De La Lune/Lavande
03.2022 - 03.2023
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Assessed individual food allergies and provided safe-handling of food and beverage equipment.
Education
High School Diploma -
Morse High School
Skyline Hills, San Diego2015
Skills
- Production Scheduling
- Workflow Management
- Quality Control
- Standard Operating Procedures
- Strong Work Ethic
- Teamwork and Communication
- Production Processes Knowledge
- Attention to Detail
- Positive Attitude
- Interpersonal Skills
- Adaptability and Flexibility
- Efficient multi-tasker
Certification
- Food Manager Training Certification - [Valid through November 2027]
Timeline
Production Lead, Account Manager, Delivery Driver
Nostalgia Coffee Roasters
03.2023 - 06.2024
Shift Lead Barista
Nostalgia Coffee Roasters
02.2023 - 03.2023
General Manager
Elixir De La Lune/Lavande
03.2022 - 03.2023
High School Diploma -
Morse High School