Jusman Martinez
Aldie,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Onelifefitness
Brambleton, VA
08.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers and answered questions about merchandise, services, and store policies.
Cart Attendant
Lark Brewing Co.
Aldie, VA
05.2024 - 08.2024
- Greeted customers and answered questions about merchandise, services, and store policies.
- Provided helpful advice and product information to customers.
- Handled customer complaints promptly and professionally.
- Ensured that all safety rules and regulations were followed at all times.
- Responded to questions about local area and company services.
- Directed drivers to parking spots.
- Positioned barricades and gates to maximize traffic flow through parking lot.
Education
Advanced High School Diploma -
Freedom High School,
South Riding, Va06-2023
Some College (No Degree) - Business
George Mason University
Fairfax, VASkills
- Bilingual in Spanish
- Customer Service
- Time Management
- Listening Skills
- Communication skills
- Teamwork
Professionalism
Problem solving
Adaptability
Leadership
Customer service
Time management
Certification
- CPR Certification
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Cart Attendant
Lark Brewing Co.
05.2024 - 08.2024
Front Desk Receptionist
Onelifefitness
08.2023 - Current
Advanced High School Diploma -
Freedom High School,
Some College (No Degree) - Business
George Mason University
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