Jussara Conceicao
Deerfield Beach,FL
Summary
Proactive financial leader with history of quality customer service, sales and relationship expertise. Goes above and beyond to meet corporate objectives. Offering 14 years of successful performance in banking needs.
Overview
19
19
years of professional experience
Work History
Branch Manager
BB Americas Bank
Miami, FL
06.2023 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations.
- Managed relationships with tax authorities, bankers and auditors.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Engaged in problem solving activities with all levels of staff when issues arose.
- Created and maintained an effective team environment through collaboration and communication.
Assistant Branch Manager
BB Americas Bank
Miami, FL
07.2022 - 06.2023
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provide bank leadership in absence of branch manager.
- Built client relationship and able to recommend all banking services and products.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Maintained a positive relationship with customers by responding promptly to inquiries and resolved issues effectively.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Assist customers with online banking application and digital services by chat,video and calls.
Premium Relationship Manager
BB Americas Bank
Miami, FL
10.2021 - 07.2022
- Developed and maintained relationships with high-net worth clients to ensure client satisfaction.
- Analyzed customer profiles and identified potential opportunities for increasing revenue.
- Provided personalized advice on financial services, including investments, loans,credit cards and banking solutions.
- Identified cross-selling opportunities and upsold additional products and services based on customer needs.
- Built long-term relationships with clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Opening checking, savings, collateral and investments accounts to personal and business customers.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
Customer Service Representative
BB Americas Bank
Miami, FL
03.2020 - 09.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Processed customer transactions, including deposits, withdrawals, check cashing, and loan payments.
- Balanced daily cash drawer and reconciled discrepancies.
- Assisted customers with account inquiries and problem resolution.
- Educated customers on banking products and services.
- Processed wire transfers in accordance with established guidelines.
- Identified suspicious activities or transactions according to policy guidelines.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
Finance Manager
Unagro Group
Pompano Beach, FL
03.2017 - 01.2020
- Financial Reports and collections for Auto Loans and Real Estate.
- Analyzed financial data to determine efficient use of resources.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Quickbooks.
- Payments Reconciliation.
- Accounts Payable/Accounts Receivable.
- Receivable Management and collections.
- Mathematical and analytical skills.
Business Manager - Wholesale
Itau Bank
Sao Paulo, SP
12.2011 - 01.2015
- Manage and grow an existing portfolio, prospect new business, expand relationship.
- Merchant products and assistance in the reconciliation of card sales.
- Negotiate independently with clients on complex structures, loan, pricing, rates, government loans - Bndes.
- Achieves individual goals for cross selling of all credit, non-credit and fee income goals.
- Ability to understand and interpret financial statements and cash flow analysis required.
- Sales skills, verbal and written communication.
- Strong knowledge of banking lending policies and regulatory requirements.
Training and Development Manager
Itau Unibanco
02.2011 - 12.2011
- Itau Unibanco Migration Project - São Paulo & MInas Gerais - Brazil.
- CRM Project Development and training.
- Visit the Branchs to adapt new managers and assistant managers.
- Participations in accounting trainings, customer behavior and sales coaching.
- Identify training needs in the field of policies, bank regulatory and reduce risks.
Business Agent
Unibanco
02.2008 - 02.2011
- Open and process all types of accounts, personal, business, collateral, savings
- Able to sell products, insurance, capitalization titles, consortium letter, renegotiation and all types of loans.
- Perform inbound and outbound calls to sales, set appointments for products and assist new customers.
Teller
Unibanco
09.2005 - 02.2008
- Cash handling.
- Checks and cash deposits.
- Balance currency, coins, checks, cash drawer and vault management.
- Orders daily supply of cash.
- Adhere to all current policies, procedures and regulations as it relates to position.
Education
Compliance
BAI
United States01-2023
English
Palm Beach State College
Boca Raton, FL08-2021
Language Exchange
London - UK01-2015
Mathematics License
Course
Brazil2012
Graduate - Business Administration
UMC
Brazil01-2009
Leadership Communication,Excel Advanced, Power BI
Udemy
USSkills
- Customer Services
- Branch management
- Willing to Learn
- Relationship Building
- Proactive and Goals Focused
- Decision Making
- Compliance and risks
- Analytical Skills
- Work independently
- Team Supervision
- Financial Analysis
- Multi-tasking ability
- Advanced Excel
- Attention to Detail
- Data Analysis
- Bank products and services
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional
Timeline
Branch Manager
BB Americas Bank
06.2023 - Current
Assistant Branch Manager
BB Americas Bank
07.2022 - 06.2023
Premium Relationship Manager
BB Americas Bank
10.2021 - 07.2022
Customer Service Representative
BB Americas Bank
03.2020 - 09.2021
Finance Manager
Unagro Group
03.2017 - 01.2020
Business Manager - Wholesale
Itau Bank
12.2011 - 01.2015
Training and Development Manager
Itau Unibanco
02.2011 - 12.2011
Business Agent
Unibanco
02.2008 - 02.2011
Teller
Unibanco
09.2005 - 02.2008
Compliance
BAI
English
Palm Beach State College
Language Exchange
Mathematics License
Course
Graduate - Business Administration
UMC
Leadership Communication,Excel Advanced, Power BI
Udemy