JUSSELIE GARCIA
Fontana,CA
Summary
Diligent Account Resolution Specialist successful at operating in demanding, high-volume environments. Proficient in research, claims issues and setting up remittance plans. Experience in the banking industry, excels in handling customer inquiries, resolving issues, and exceeding service level agreements. Recognized for effective leadership with consistent achievement of objectives.
Overview
7
7
years of professional experience
Work History
Account Resolution Specialist (Remote)
Wells Fargo
01.2021 - 10.2023
- Worked closely with legal counsel on matters related to litigation, bankruptcy and foreclosure cases.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decision making.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Case Manager
American Honda Motor Co
09.2017 - 03.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled appointments with customers according to their availability.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Administrative Assistant
World Oil Transportation
08.2016 - 09.2017
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Psychology
San Bernardino Valley College
San Bernardino, CA05.2024
Skills
- Conflict resolution techniques
- Analytical and Critical Thinking
- Debt Repayment Negotiation
- Customer Relationship Management
- Training and Teaching
- Data entry proficiency
- Bilingual (Spanish)
- Multi-tasking
- Team Collaboration
Timeline
Account Resolution Specialist (Remote)
Wells Fargo
01.2021 - 10.2023
Case Manager
American Honda Motor Co
09.2017 - 03.2020
Administrative Assistant
World Oil Transportation
08.2016 - 09.2017
Associate of Arts - Psychology
San Bernardino Valley College