Summary
Work History
Overview
Education
Skills
Certification
Timeline
Jussenya Morales

Jussenya Morales

Lancaster,US

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, analytical problem-solver with extensive aptitude in customer relations and relationship-building skills. A proficient Customer Service Manager with ten years experience in independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Cosmetologist/ Customer Care Professional

Sport Clips
07.2022 - Current
  • Certificate in achieving Highest Average Ticket
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Demonstrated thorough knowledge of all salon products and services, educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Assisted in training new hires by offering guidance on company policies, procedures, and best practices for handling common customer concerns.
  • Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.

Sanitation Team Member

Sensible Portions
11.2020 - 06.2021
  • Reduced risk of contamination with proper handling and storage of hazardous materials.
  • Enhanced facility safety by executing thorough waste disposal procedures.
  • Preserved equipment longevity by performing routine maintenance on sanitation machinery, ensuring optimal performance.
  • Displayed strong problem-solving skills when faced with unexpected challenges during sanitation tasks.

Restoration Technician

Rainbow Restoration International Services of Lititz
02.2020 - 06.2020
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Collaborated with insurance adjusters to streamline the claims process for clients during their time of need.
  • Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.

Overview

15
15
years of professional experience
3
3
Certificate

Education

Associate of Science -

Empire Beauty School-Lancaster
01.2017

High school diploma -

Columbia High School
06.2004

Skills

  • Time Management
  • Administration Organization (10 years)
  • Excellent Customer Repor
  • Google Docs (2 years)
  • Microsoft Office (10 years)
  • Restoration Industry Experience
  • Hair Styling (7 years)
  • Crew management (4 years)
  • Customer Support (10 years)
  • Sanitation
  • Store management ( 4 years)
  • Customer service
  • Marketing
  • Product Management and Branding
  • Managing Terminations
  • Performance Tracking and Evaluations
  • Verbal and Written Communication
  • Staff Training
  • Program Promotion
  • Quality Control
  • Training Development Aptitude
  • Prioritization

Certification

  • Cosmetology Diploma, Empire Beauty School - January 2018
  • Licensed Cosmetologist - June 2018
  • Certified Lash Extensions Babe Accredited Training - March 2019
  • Highest Average Ticket , Sport Clips - 2023

Timeline

Cosmetologist/ Customer Care Professional - Sport Clips
07.2022 - Current
Sanitation Team Member - Sensible Portions
11.2020 - 06.2021
Restoration Technician - Rainbow Restoration International Services of Lititz
02.2020 - 06.2020
Empire Beauty School-Lancaster - Associate of Science,
Columbia High School - High school diploma,

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Jussenya Morales