Justa Guerra
Von Ormy,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer/patient a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Logistics Team Member
Navistar, Inc.
San Antonio, Texas
10.2022 - 04.2023
- Organized and maintained records of inventory levels, deliveries, and orders.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Directed team activities by establishing task priorities and providing guidance.
- Checked items into computer system, printed labels and directed to storage locations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Logged, processed and followed up on merchandise authorization shipments
Front Desk Receptionist
Apple Dental
Schertz, Texas
11.2021 - 03.2022
- Greeted patients warmly and made them feel welcome.
- Answered incoming calls, redirected callers and took messages as needed.
- Assisted with scheduling appointments for patients.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using credit card.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts.
Counter Helper
Bill Millers BBQ
San Antonio, Texas
01.2019 - 06.2021
- Greeted customers and provided excellent customer service.
- Assisted with the preparation of food items such as salads, sandwiches, and other menu items.
- Informed customers about daily specials and menu options.
- Stocked shelves with merchandise in a neat and organized manner.
- Operated cash register to process customer orders accurately and efficiently.
- Maintained cleanliness of work area throughout shift.
- Provided accurate change to customers in a timely manner.
- Ensured all products were labeled correctly and stored properly according to health regulations.
- Followed proper safety procedures when handling hot foods or sharp objects.
- Prepared beverages for customers including coffee, tea.
- Took phone orders from customers and entered them into the computer system accurately.
- Performed opening and closing duties such as restocking supplies at end of shift.
- Verified that prepared food met quality standards prior to serving it to customers.
- Assisted with cleaning tasks such as sweeping floors, washing dishes.
- Worked collaboratively with other members of staff to ensure efficient workflow during busy periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
Education
High School Diploma -
Poteet High School
Poteet, TX05-2021
Skills
- Dispatching
- Stock control
- Pallet Jack Operation
- Warehouse Operations
- Problem-Solving
- Computer-Based Inventory System
- Communication
- Customer Service
- Appointment confirmation
- Office Organization
- Appointment Scheduling
- Workplace Safety
- Store Cleaning
- Hospitality services
- Complaint Handling
- Time Management
Timeline
Logistics Team Member
Navistar, Inc.
10.2022 - 04.2023
Front Desk Receptionist
Apple Dental
11.2021 - 03.2022
Counter Helper
Bill Millers BBQ
01.2019 - 06.2021
High School Diploma -
Poteet High School