Justa Matthews
Saluda,VA
Summary
Proven leader and efficient problem-solver, I significantly enhanced team performance and customer satisfaction at McDonald's through expert operations management and strategic staff training. Skilled in equipment troubleshooting and performance reviewing, my approach blends meticulous attention to detail with exceptional service focus, driving tangible improvements in efficiency and quality.
Overview
9
9
years of professional experience
Work History
Janitor
Wesley Commons
04.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
Environmental Services Housekeeper
Saluda Nursing Center
10.2020 - 04.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
Machine Operator
Samsung
03.2019 - 03.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Placed orders for materials and equipment with vendors.
Shift Manager
7 11
06.2016 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Coordinated project workflows for departments.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Oversaw loading and unloading of packages in warehouse.
Shift Manager
McDonald's
10.2015 - 02.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Coordinated project workflows for departments.
- Oversaw loading and unloading of packages in warehouse.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
GED -
Saluda Adult ED
Saluda, SC05.2004
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
- MSDS knowledge
- Attention to Detail
- Time Management
- Customer Service
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Quality Assurance
- Staff Training and Onboarding
- Inventory Control
- Documentation And Reporting
- Inventory controls
- Schedule Management
- Operations Management
- Performance reviewing
- Equipment Troubleshooting
- Budgeting knowledge
- Supply Ordering
- Problem-Solving
Timeline
Janitor
Wesley Commons
04.2024 - Current
Environmental Services Housekeeper
Saluda Nursing Center
10.2020 - 04.2024
Machine Operator
Samsung
03.2019 - 03.2020
Shift Manager
7 11
06.2016 - 09.2018
Shift Manager
McDonald's
10.2015 - 02.2017
GED -
Saluda Adult ED