Justa Minelys Di Berardino
Edmonton,AB
Summary
Accounting, Payroll, & Tax Professional An analytical, detailed oriented, responsible accounting graduate from a well credited College. Eager to demonstrate knowledge and skills learned. Organized, comfortable working individually or on a team environment, as well as handling a large amount of responsibility with minimal supervision, excellent communication, and interpersonal skills. Ability to quickly acquire knowledge of latest programs and technology.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer and Baggage Services Representative
WestJet Airlines
Edmonton, AB
01.2015 - 11.2022
- Verifying travel documents making sure to achieve 100% accuracy to efficiently board passengers for on-time departure
- Handling transactions in timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage
- Airline ticket sales and services fees increasing sales by 10% most days, Provides pricing and delivery information, process orders, and prepares cash reports
- Accepted payments via credit, debit, and travel credit
- Enhance customers flying experience by providing prompt, friendly and courteous assistance
- Resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
Humanitarian Assistant
Go Crisis International Great Britain
06.2019 - Actual
- Active part of this global organization provider of crisis preparedness and response services, from data breaches, product recalls, disasters involving loss of life, to corporate scandals, natural disasters, and terrorism
- Ready to Assisting when disasters occur using skills such as multilingual abilities, computer, organization, administration people skills.
- Accommodated cultural and religious needs aiming to obtain 100% of satisfaction and comfort to families in need..
- Developed and maintained courteous and effective working relationships.
Humanitarian Assistant | Special Assistant Team
WestJet Airlines, SAT
08.2015 - 12.2022
- Involved in assisting when disasters occur using skills such as multilingual abilities, computer, organization, administration people skills with fatalities and all information needed for different departments and organizations.
- Established good relationship with all members always ready to work and offer help when needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service
Cargo Service | WestJet Airlines
Edmonton, AB
01.2014 - 08.2015
- Responsible for providing excellent, and offering most competitive price to new and recurrent customers
- Managed over 50% Airway Bills for commercial cargo and Company Mail on company computer software daily
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Diploma - Accounting, Tax and Payroll
Sundance College
Edmonton, AB2022
Customer Service Certificate WestJet Training Facilities Calgary AB -
WestJet Airlines
Edmonton, AB08.2015
Customer Service Certificate American Airlines - undefined
Flagship University
2005
Medical Reception & Office Assistant - Medical Reception
Medical Reception College
Edmonton,AB06.2015
Skills
- MS Office, Windows 7, 8 ,10 and 11, XP, Vista
- Managerial Accounting
- Financial Accounting
- Bookkeeping and Financial Accounting
- Computerized Accounting QuickBooks
- Tax Preparation
- Payroll
- Business Essentials & Communications
- Critical and analytical thinker with ability to resolve conflicts
- Takes initiative to create positive environment in workplace
- Excellent customer service skills with ability to resolve conflict to ensure customer satisfaction
- Time management and organizational skills allowing for prioritization and delegation of tasks
- Proven ability to work in highly emotional and fast paced environments
- Detailed orientated with accurate data entry of mathematical computations
- Interpersonal skills permitting collaboration with others
Timeline
Humanitarian Assistant
Go Crisis International Great Britain
06.2019 - Actual
Humanitarian Assistant | Special Assistant Team
WestJet Airlines, SAT
08.2015 - 12.2022
Customer and Baggage Services Representative
WestJet Airlines
01.2015 - 11.2022
Customer Service
Cargo Service | WestJet Airlines
01.2014 - 08.2015
Diploma - Accounting, Tax and Payroll
Sundance College
Customer Service Certificate WestJet Training Facilities Calgary AB -
WestJet Airlines
Customer Service Certificate American Airlines - undefined
Flagship University
Medical Reception & Office Assistant - Medical Reception
Medical Reception College
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