Justavis Brooks
Richmond,VA
Summary
Proactive and meticulous Manager with over 4 years of experience in customer service. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations
Richmond, Virginia
01.2023 - Current
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by 31% by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Service Manager
Bridgestone Retail operations
07.2019 - 01.2023
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and generate over 400k in profit per year.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Target
Chesapeake, VA
05.2014 - 07.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Benefits Specialist
Aflac
Chesapeake, VA
02.2018 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Arts (B.A -
Mary Baldwin College
Skills
- Customer Service Management
- Client Relations
- Client service optimization
- Strategic Planning
- Performance Tracking
- CRM proficiency
- Staff Development
- Operations Management
- Business Analytics
Timeline
Store Manager
Bridgestone Retail Operations
01.2023 - Current
Service Manager
Bridgestone Retail operations
07.2019 - 01.2023
Benefits Specialist
Aflac
02.2018 - 06.2019
Sales Associate
Target
05.2014 - 07.2019
Bachelor of Arts (B.A -
Mary Baldwin College