Josee Nzigire
CLARKSTON,GA-Georgia
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lifeline Primary Care
Clarkston, GA-Georgia
06.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Packer Associate
Amazon
Stone Mountain, GA-Georgia
08.2022 - 06.2024
- Transported finished goods from production area to loading dock for shipment.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Sorted various types of merchandise into designated areas according to established procedures.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
Caregiver
Douglas Service
Suwanee, GA-Georgia
03.2019 - 07.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Associate of Science - Nursing
Makerere University
Uganda Kampala01-2018
High School Diploma -
Nyakaliba
Dr Congo07-2004
Skills
- Appointment confirmation
- File Management
- Front Office Management
- Customer Service
- Scheduling
- Problem-solving skills
- Package and mail receipt
- Meeting Scheduling
- Fluent in french and swahili
- Hospitality services
- Listening Skills
Certification
- CPR
- CNA
Timeline
Front Desk Receptionist
Lifeline Primary Care
06.2024 - Current
Packer Associate
Amazon
08.2022 - 06.2024
Caregiver
Douglas Service
03.2019 - 07.2021
Associate of Science - Nursing
Makerere University
High School Diploma -
Nyakaliba
- CPR
- CNA
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