Justen Sweet
Bryant & Stratton College
Lackawanna,NY
7
years of professional experience
Adaptable leader with experience in customer service, shift management, and team training. Strong background in call handling, organization, and attention to detail, with a track record of keeping service standards high and resolving issues quickly.
Work History
Senior Contact Center Representative
3 Years 8 Months- Managed inbound and outbound inquiries, delivering accurate program, admissions, and campus information.
- Scheduled appointments, interviews, and campus visits for prospective students.
- Documented call details and student interactions in CRM systems for follow-up.
- Routed calls and messages to appropriate departments, maintaining prompt service flow.
- Conducted training observations and classes for new hires.
Barista Trainer
1 Year 7 Months- Crafted hot and cold beverages as well as prepared hot foods and pastries for both cafe and mobile orders.
- Coached baristas on drink customization, recipe accuracy, and efficient workflow execution.
- Trained new partners on beverage preparation, register procedures, and customer service standards.
- Reinforced product knowledge to support menu recommendations and consistent guest experiences.
Sales Assistant
10 Months- Coordinated vehicle sales paperwork, ensuring accurate deal files and timely contract processing.
- Assisted sales team with inventory updates, pricing verification, and customer follow-up tasks.
- Maintained CRM records to support lead tracking, appointment scheduling, and sales communication.
- Prepared purchase documents, title materials, and delivery packets with strong attention to detail.
Shift Manager
6 Months- Crafted hot and cold beverages on bar for café and phone orders.
- Prepared kitchen menu items to specification while maintaining speed, consistency, and food quality standards.
- Supervised shift operations, assigning tasks and maintaining service standards throughout busy periods.
- Resolved customer concerns quickly, preserving satisfaction and supporting repeat business.
- Managed opening and closing procedures, securing cash drawers and completing end-of-shift checks.
Education
No Degree - Media Production
High School Diploma
Skills
Issue resolution
Task prioritization
Complaint resolution
Call management
Workload management
Training development
Time management
Attention to detail
Customer support
Food handling
Kitchen management
Timeline
Senior Contact Center Representative
Bryant & Stratton College
12.2022 - 08.2026Read More
Barista Trainer
Starbucks
04.2021 - 11.2022Read More
Sales Assistant
Towne Chrysler Dodge Jeep Ram
06.2020 - 04.2021Read More
Shift Manager
Spot Coffee
08.2019 - 02.2020Read More
SUNY At Buffalo
No Degree from Media Production
Read More
Lackawanna High School
High School Diploma
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