Summary
Overview
Work History
Education
Skills
Certification
References
DREAM JOB
Timeline
Generic

Justen West

New York

Summary

Hello, hello! I'm Justen! With six years of serving experience and eight in a restaurant environment, I’ve developed a personal connection with guest hospitality and my intuition. Working in a precise, fast-paced environment is where I thrive! Energy and intentions are most important to me! I’m currently the maître d’ at Danny Meyer’s USHG restaurant, Manhatta.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Maitre D

Manhatta
New York
11.2024 - Current
  • Directed front door team in providing exemplary hospitality tailored to guest needs.
    Created and implemented SOP for consistent guest welcoming procedures.
    Enhanced guest relationships by personalizing experiences and maintaining contact.
    Scheduled hosts and break periods, ensuring optimal service delivery.
    Engaged in daily briefings with staff to relay important guest details and expectations.
    Collaborated with home office reservations team for effective communication during peak hours.
    Demonstrated extensive knowledge of food and wine menus to assist dining choices.
    Facilitated accommodation of walk-in guests, balancing service capabilities.

Front Server

Manhatta
New York
04.2023 - Current
  • Meeting a weekly wine quota
  • Cultivating individual and special experiences for guests
  • Implemented Michelin-star service.
  • Advanced P.O.S. knowledge, maintaining full food and beverage menu knowledge, spelling all food menu items with precise detail.
  • Maintaining full food and beverage menu knowledge, spelling all food menu items with precise detail.
  • Awards - Two-time wine contest winner.
  • Assisted in training new servers on service standards and protocols.

Cocktail Server

Porchlight
New York
07.2021 - 04.2023
  • Uninterrupted hospitality.
  • Managed cash and processed payments accurately for customer transactions.
  • 10+ table sections.
  • Large Party Service.
  • Leading support staff through a successful service.
  • Spirits and Cocktail Knowledge.
  • Full bottle wine service.
  • Awards - Highest Tip Avg.

Shift Leader

Olive Garden
New York
10.2017 - 02.2019
  • Supervised team members during busy shifts to ensure smooth operations.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Trained new staff on restaurant procedures and customer service standards.
  • Assisted in resolving customer complaints to enhance overall dining experience.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.

Education

Bachelor of Fine Arts Degree - Acting

American Musical & Dramatic
Los Angeles, CA, United States
10-2021

Skills

  • Food and wine pairing
  • Complaint handling
  • Bar terminology
  • Detail-oriented
  • Inventory management
  • Cultural sensitivity
  • Seating coordination
  • Positive and professional
  • Team leadership
  • Menu design
  • Personalized service
  • Fine-dining expertise
  • Reservation management
  • Salesmanship
  • Front-of-house display creation

Certification

  • Food Handlers Card – FDA
  • TIPS Certified

References

References available upon request.

DREAM JOB

Actor

Timeline

Maitre D

Manhatta
11.2024 - Current

Front Server

Manhatta
04.2023 - Current

Cocktail Server

Porchlight
07.2021 - 04.2023

Shift Leader

Olive Garden
10.2017 - 02.2019

Bachelor of Fine Arts Degree - Acting

American Musical & Dramatic

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