Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justene Brown

Justene Brown

Fort Lauderdale,FL

Summary

As an entrepreneur I developed resilience and grit as well as focus on turning a profit. Able to work collaboratively with others. Knowledge of different data entry systems . A Motivated employee with model work ethic and communication skills. Detail oriented and able to focus on identifying and resolving system issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical and Operational Support

Global Atlantic Financial Group
01.2021 - 01.2023
  • Provide a broad range of technical and operational support too clients
  • Understanding different insurance products
  • Investigate client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
  • Document telephone conversations and written communication into a computer database
  • Accurately answer all customer questions regarding all Global Atlantic products and accurately articulate features, advantages and benefits
  • Knowledgeable in using reporting tools and using proper judgement when supplying reports to external customers and ensuring no breach in privacy

Entrepreneur/Licensed Esthetician

Lashed Szn llc
01.2018 - 01.2023
  • As head of my own business my most important job role was creating business wealth
  • Planning and strategizing weekly and monthly business operations
  • Identifying New Business Opportunities
  • Providing Efficient Customer Service
  • Strategic Marketing to bring in New Clientele
  • Upselling Additional Products and Services
  • Educating clients in proper after care
  • Maintaining cleanliness at all times to prevent exposure to infections and other harmful conditions

Lead Insurance Verifier & Call Center Representative

New York Bariatric Group
01.2018 - 01.2020
  • Handling both inbound and outbound calls, providing product sales and customer service for a variety of client/patients, dealing with scheduling appointments, providing a variety patient and product information, faxing, scanning documents
  • Sell a variety of products to clients (diet and health products)
  • Roughly receive make 100 calls a day
  • Abide by the organizations operating procedures, escalate, or transfer calls
  • Utilize Advanced Md and B360 to record and notes and handle the variety of customer/patient issues
  • Scan a variety of documents to attach to patient charts within computer system
  • Perform clerical functions for patient billing
  • Seek approval for patient surgeries

Call Center Representative

Stericycle
01.2016 - 01.2018
  • Provide timely response to customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs
  • Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Stericycle products and services to customers
  • Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs

Lead Sales Associate

JC Penney
01.2014 - 10.2017
  • Arranged items in favorable positions and areas of the store for optimal sales
  • Assisted in gathering and moving materials and equipment for the assigned displays
  • Effectively communicated and coordinated execution of the plano gram with store management
  • Operated a cash register to process cash, check and credit card transactions
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Delegated tasks to team members to optimize productivity
  • Promoted to a supervisory position because of strong attention to detail, exemplary customer service and team-player attitude

Education

Brittany Beauty Academy
2022

Associates - Liberal Arts And Sciences

Nassau county community college
2015

Political Science

University of The West Indies
05.2014

Immaculate conception High School
2013

Skills

  • Remote support
  • Incident response
  • System maintenance
  • Application support
  • Data collection
  • Operational efficiency
  • Production scheduling

Certification

Esthetician

Timeline

Technical and Operational Support

Global Atlantic Financial Group
01.2021 - 01.2023

Entrepreneur/Licensed Esthetician

Lashed Szn llc
01.2018 - 01.2023

Lead Insurance Verifier & Call Center Representative

New York Bariatric Group
01.2018 - 01.2020

Call Center Representative

Stericycle
01.2016 - 01.2018

Lead Sales Associate

JC Penney
01.2014 - 10.2017

Brittany Beauty Academy

Associates - Liberal Arts And Sciences

Nassau county community college

Political Science

University of The West Indies

Immaculate conception High School

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Justene Brown