Justice Afatasi
Draper,UT
Summary
Accomplished RHS Manager at Synergy Family Services, adept in customer relationship management and exemplary communication, significantly enhanced staff performance and resident satisfaction. Expert in policy implementation and behavioral support, I have a proven track record of elevating customer service standards and streamlining documentation processes for efficiency.
Overview
6
6
years of professional experience
Work History
RHS Manager
Synergy Family Services
03.2024 - Current
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted residents with basic hygiene and healthcare needs.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Corporate Trainer
Wannacinn Llc
07.2022 - 09.2023
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Provided coaching and mentoring to employees.
Customer Service Agent
Varo Bank
02.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Educated customers on account services and resolved inquiries, regarding statement information and account balances.
Customer Resolutions Specialist
Walmart, Jet.com
07.2019 - 02.2021
- Recorded details of conversations, complaints and actions taken in CRM.
- Identified and assessed customer's needs quickly and accurately.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Kearns High School
Kearns, UT05-2016
Skills
- Customer relationship management (CRM)
- Task prioritization
- Complaint handling
- Documentation and reporting
- Exemplary communication skills
- Policy and procedure implementation
- Behavioral support
Timeline
RHS Manager
Synergy Family Services
03.2024 - Current
Corporate Trainer
Wannacinn Llc
07.2022 - 09.2023
Customer Service Agent
Varo Bank
02.2021 - 04.2022
Customer Resolutions Specialist
Walmart, Jet.com
07.2019 - 02.2021
High School Diploma -
Kearns High School
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