Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justice Andrews

Dunnellon,FL

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

12
12
years of professional experience

Work History

Fulfillment Specialist

Chewy Warehouse
08.2021 - Current
  • Making sure proper packing labels are put on the correct boxes, and, properly scanned into the system. This ensures that the items can be delivered in a proper and expedient maner (induction and singles).
  • Operating moving equipment and going throughout the warehouse pulling the highest quality items for customers' orders (multies).
  • Doing final inspection of products, and, arranging them so that they are safe in transit. Also, proper packaging will be more appealing to the customer when they receive the items (staging and singles).
  • Making sure boxes are properly taped and stuffed for shipping, so that no items become damaged (tapeline).
  • Loading trucks properly, for not only the safety of crew members, but also the product (docs).

Assistant Manager

River Run Country Club
05.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Supervisor

Simply Unforgettable Party Shop
12.2019 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.

Manager

Domino's Pizza
12.2018 - 11.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

Enchanted Parties
09.2013 - 12.2018
  • Managed two of the owners separate locations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created custom balloon arrangements according to the customers specifications.
  • Was responsible for working special events for high profile customers.
  • Helped deliver our product to customers locations in a timely maner.

Head Assistant

Brushfire Graphics
08.2011 - 08.2015
  • Worked closely with owner/artist to provide effective assistance for business operations such as. Acquiring materials needed for projects, delivering product to client's location, painting, final photos for marketing purposes, reviewing customer invoices, ect...

Education

Business

Howard Community College
Columbia, MD

High School Diploma -

Centennial High School
Ellicott City, MD
2015

Skills

  • Eager to learn new objectives for the betterment of the company
  • Team player
  • Fast learner
  • Customer Service
  • Operations Management
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Training
  • Employee Scheduling
  • Cash Handling
  • Inventory control
  • Supervisor experience

Timeline

Fulfillment Specialist

Chewy Warehouse
08.2021 - Current

Assistant Manager

River Run Country Club
05.2020 - 08.2021

Supervisor

Simply Unforgettable Party Shop
12.2019 - 03.2020

Manager

Domino's Pizza
12.2018 - 11.2019

Manager

Enchanted Parties
09.2013 - 12.2018

Head Assistant

Brushfire Graphics
08.2011 - 08.2015

Business

Howard Community College

High School Diploma -

Centennial High School

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Justice Andrews