Justice Branch
West Des Moines,IA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by leadership roles at Trail Point Aquatics & Wellness and Red Lobster. Excelled in adaptive fitness programming and guest relations, significantly improving client experience and operational efficiency. Skilled in cash handling and fostering strong team dynamics, contributing to a positive and productive work environment. Helpful Fitness Attendant with highly developed skills in customer service and recordkeeping. Talented at maintaining inventories of equipment and storing and retrieving items for staff or guests. Lifting 300 pounds and performing exercise equipment demonstrations.
Overview
5
5
years of professional experience
Work History
Fitness Attendant
Trail Point Aquatics & Wellness
04.2024 - Current
- Worked independently and as member of cohesive team to support individual needs.
- Led and supported staff meetings according to team and organization needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Broadcasted information about events, gym classes and community offerings.
- Taught members proper use of workout and fitness equipment.
- Improved overall client experience with attentive customer service and prompt assistance.
Bartender
Dave & Buster's
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Service Manager
Red Lobster
02.2019 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained records of service transactions and customer feedback for future reference.
Education
Associate of Science - Exercise Science
Des Moines Area Community College
Ankeny, IA05.2024
High School Diploma -
Perspectives Leadership Academy
Chicago, IL06.2015
Some College (No Degree) - Kinesiology
Grand View University
Des Moines, IASkills
- Cash Handling
- Exercise program design
- Adaptive Fitness Programming
- CPR Certified
- Core Stability Training
- Balance and Coordination Development
- Injury prevention techniques
- Goal Setting Assistance
- Injury Prevention
- Guest Relations
- Program Design
- Teachable
- Open minded
- Passionate
Timeline
Fitness Attendant
Trail Point Aquatics & Wellness
04.2024 - Current
Bartender
Dave & Buster's
07.2023 - Current
Service Manager
Red Lobster
02.2019 - 06.2023
Associate of Science - Exercise Science
Des Moines Area Community College
High School Diploma -
Perspectives Leadership Academy
Some College (No Degree) - Kinesiology
Grand View University
Similar Profiles
Ava NegreteAva Negrete
Fitness Attendant at Trail Point Aquatics & WellnessFitness Attendant at Trail Point Aquatics & Wellness
Victoria DantzlerwardVictoria Dantzlerward
Spa Receptionist at West Trail Wellness and MassageSpa Receptionist at West Trail Wellness and Massage
Valeria Galan VillerosValeria Galan Villeros
Licensed Vocational Nurse at Roseville Point Health And Wellness CenterLicensed Vocational Nurse at Roseville Point Health And Wellness Center