Hi, I’m
Justice Bromley
Phoenix,AZ
Summary
Hardworking and results-driven site management professional relocating to New York or Chicago, eager to bring proven expertise to new opportunity. Demonstrated success in leading store operations, driving sales growth, and fostering team collaboration. Skilled in inventory management, customer service, and staff training, with a strong emphasis on adaptability and problem-solving. Known for excellent communication skills and dedication to delivering exceptional management experience while optimizing overall performance.
Overview
10
years of professional experience
Work History
Dignity Health
Starbucks Store Manager
11.2022 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Spearheaded the execution of six strategic initiatives annually, delivering on-time project launches that enhanced store performance by 15%, aligned with both operational goals and the broader mission of Dignity Health and Starbucks
- Drove operational excellence by leading data-driven decisions in inventory management, staffing, and scheduling- achieving an average customer satisfaction score of 80% or higher and surpassing sales targets by 40%
- Collaborated with cross-functional teams to drive local marketing initiatives and employee engagement programs, increasing employee retention by 80% over the past three years
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Led performance management processes, including talent assessments, compensation reviews, and leadership training, ensuring alignment with organizational goals and business priorities
Aramark
Food Service Manager
07.2017 - 11.2022
Job overview
- Managed multi-site budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Provided strategic guidance and support to operational teams to ensure alignment with corporate goals, ensuring smooth integration of new initiatives into the business
- Managed inventory control and procurement processes to maintain optimal stock levels and reduce costs.
Ava Pain Management
Medical Administrative Assistant
01.2018 - 02.2019
Job overview
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Supported internal communication efforts to ensure alignment between the medical team, patients, and administrative staff, enhancing operational efficiency.
Fired Pie
Supervisor
07.2014 - 06.2017
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
Education
Arizona State University, Tempe, AZ
Bachelor of Science from Global Health / Project Management
05.2022
Florida University
Certified Dietary Manager
02.2023
Mesa Community College, Mesa, AZ
AAA from General Studies
05.2020
Skills
- Strategic Leadership
- Revenue Growth
- Customer Satisfaction
- Employee Relations
- Problem Solving
- Work Delegation and Tracking
- Project Planning and Development
- Business analysis
- Staff Training and Development
- Policy Implementation
- Time management
- Decision-making
Awards
- Certified Dietary Manager, 2022, Certified in handling food with regards to patients.
- Brand Standards Leader Certification, 2021, Managed a team from a Brand Standards level to uphold Starbucks standards.
- Starbucks Management Certification, 2019, Certified to manage an onsite team daily.
- Daily Operations Certification, 2017, Certified as a leader to run the Starbucks daily operations.
- ServSafe Manager, 2024, Certified to handle food from a manager level.
Accomplishments
- Exceeded monthly store sales goals 14 months in a row.
- Supervised team of 15 staff members.
- Increased sales by 40% by developing teams skills and promoting business.
- Achieved 80% store operational goals leading in the top 5 stores out of 25 total.
- Collaborated with team in the development of launching Connect POS system in the first Licensed Starbucks store.
- Effectively trained a campus of team members achieving higher customer satisfaction ratings.
Timeline
Starbucks Store Manager
Dignity Health
11.2022 - Current
Medical Administrative Assistant
Ava Pain Management
01.2018 - 02.2019
Food Service Manager
Aramark
07.2017 - 11.2022
Supervisor
Fired Pie
07.2014 - 06.2017
Florida University
Certified Dietary Manager
Mesa Community College
AAA from General Studies
Arizona State University
Bachelor of Science from Global Health / Project Management
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