Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Justice Calcote

Willowbrook,IL

Summary

Responsible Driver with 6 years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Loyola Medicine
Burr Ridge, IL
01.2018 - 02.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.

Staffing Coordinator/Front Desk Receptionist

Bridgeway Senior Living
Bensenville, IL
03.2023 - 11.2024
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Coordinated and planned work shift schedules according to availability.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Medicar Driver

Superior Air-Ground Ambulance Service Inc.
Elmhurst, IL
05.2017 - Current
  • Secured merchandise, avoiding damage during transportation.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Documented daily mileage, gas and other data.
  • Maintained safe driving history with no critical incidents over 5-year timeframe.

Caregiver

Community Care Inc.
Hillside, IL
01.2016 - 09.2017
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Laundered clothing and bedding to prevent infection.

Team Lead

Walmart
Glen Ellyn, IL
09.2015 - 08.2016
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Gathered business requirements from users to convert to technical requirements.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.
  • Rotated through series of different stations based on team needs.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Proviso West High School
05.2013

Skills

  • Driving and transportation
  • Safe driving techniques
  • Route management
  • Supervision & leadership
  • Organizational skills
  • Communication
  • Good work ethic
  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling

Languages

English
Professional

Timeline

Staffing Coordinator/Front Desk Receptionist

Bridgeway Senior Living
03.2023 - 11.2024

Customer Service Representative

Loyola Medicine
01.2018 - 02.2023

Medicar Driver

Superior Air-Ground Ambulance Service Inc.
05.2017 - Current

Caregiver

Community Care Inc.
01.2016 - 09.2017

Team Lead

Walmart
09.2015 - 08.2016

High School Diploma -

Proviso West High School
Justice Calcote