Justice Chism
Mesquite,Texas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Support Specialist II
MetroCare Services
12.2023 - Current
- Is the first line of contact to all external and internal stakeholders contacting the Center for Children with Autism via telephone.
- Maintained and improved data and reporting capabilities by developing new system processes and reports.
- Creates and maintains client record in MyAvatar which includes Admission forms, Program Information, Diagnosis, Financial Investigation, Cross Episode Financial Eligibility, and Managed Care Authorization data.
- Handled a high volume of inbound calls from patients, healthcare providers, and insurance companies.
Sorter/Packer
Amazon Warehouse
12.2023 - 02.2024
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
- Collaborated with team members to identify and address areas needing improvement in the sorting process.
- Ensured timely dispatch of goods, prioritizing urgent items for sorting.
- Contributed to waste reduction by correctly sorting recyclable materials from waste.
- Improved team productivity, collaborating effectively in high-volume sorting environments.
- Enhanced customer satisfaction by accurately sorting items, minimizing delivery errors.
Patient Registration Representative II
Baptist Health Specialty Clinic
02.2022 - 10.2023
- Managed patient check-ins and registrations, ensuring accurate and up-to-date demographic information.
- Scheduled appointments and coordinated with healthcare providers to optimize patient flow.
- Responded to patient inquiries via phone and email, providing assistance and information on services.
- Coordinated insurance verifications, pre-authorizations, and billing inquiries to support the revenue cycle.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Cashier Team Lead
TJ Maxx, TJX Companies
12.2021 - 02.2022
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided. exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Lab Supervisor
Covid Clinic
01.2021 - 01.2022
- Verified instrument functioning with inspections and tests and calibrated controls to maintain precision of results.
- Conducted employee performance evaluations regularly, offering constructive feedback to promote growth.
- Instruct patients to self swab for Covid19 tests
- Maintained a safe and efficient laboratory environment by enforcing strict adherence to safety protocols and guidelines.
- Led a team of laboratory technicians, ensuring high-quality performance and professional development.
Program Eligibility Specialist
Department of Human Services - State of Arkansas
09.2017 - 01.2021
- Interview customers and verify information to establish eligibility for different financial and medical programs including the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities and Medicaid.
- Initiated procedure to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance.
- Followed up with applications regarding missing information or documentation needed for their case.
- Working with customers, assess information to approve benefits and get dedicated training to understand how we serve the state.
Detention Clerk Supervisor
Pulaski County Detention Facility
05.2013 - 09.2017
- Analyze client records and documents to ensure accuracy and completeness, maintaining confidentiality and adhering to regulatory guidelines.
- Effectively communicate program requirements, policies, and procedures to clients, addressing any questions or concerns.
- Distributes paperwork involved with booking procedures as needed.
- Conducts ACIC/NCIC record checks for other pending charges on all arrestees.
- Establishes and maintains inmate files including information such as arresting officers' reports, commitment paperwork, medical reports, speed letters, disciplinary reports, classification status, housing status, inmate complaints, property listing, identification information, etc.; completes needed paperwork for files.
Education
Associate - General Studies
Southeast Arkansas Community College
Pine Bluff, AR12.2017
High School -
Maumelle High School
Maumelle, AR05.2012
Skills
- Efficient Data Input
- HIPAA Compliance Expertise
- Insurance Eligibility Verification Skills
- Efficient Appointment Management
- Clear Written and Oral Communication
- Electronic Health Record Coordination
- Patient Verification Proficiency
- Maintains Poise in High-Pressure Environments
- Employee Training
- Appointment Scheduling
Certification
- PT - Phlebotomy Technician
Timeline
Business Support Specialist II
MetroCare Services
12.2023 - Current
Sorter/Packer
Amazon Warehouse
12.2023 - 02.2024
Patient Registration Representative II
Baptist Health Specialty Clinic
02.2022 - 10.2023
Cashier Team Lead
TJ Maxx, TJX Companies
12.2021 - 02.2022
Lab Supervisor
Covid Clinic
01.2021 - 01.2022
Program Eligibility Specialist
Department of Human Services - State of Arkansas
09.2017 - 01.2021
Detention Clerk Supervisor
Pulaski County Detention Facility
05.2013 - 09.2017
Associate - General Studies
Southeast Arkansas Community College
High School -
Maumelle High School
Similar Profiles
Kimberly JamesKimberly James
QMHP Adult Intensive at Metrocare ServicesQMHP Adult Intensive at Metrocare Services
Sharnique ArmwoodSharnique Armwood
Qualified Mental Health Professional at Metrocare ServicesQualified Mental Health Professional at Metrocare Services
Jim NanceJim Nance
Adult Clinical Manager at Metrocare ServicesAdult Clinical Manager at Metrocare Services