Justice Clark
Memphis,TN
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2 years of extensive leadership experience in the restaurant industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities lead to great guest resolution and experience.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
12.2023 - Current
- Worked keenly to resolve customer service issues by working towards a common solutions, increasing customer faith in our ability to recover from mistakes, before it reached further escalation
- Worked to Increase the teams productivity by leading them through the systems set in place to hold us all accountable with our efficient and upper tier service
- Helped to strengthen our team relations team as a whole by training them how we can all help each other be our best grow and have fun.
- Played a crucial role in helping fellow management set in place strategic standards of procedure that would lead to our team growing and being able to give their best to every guest
Marketing Outreach Manager
9photo1booth
01.2022 - Current
- Increased customer retention rates by creating personalized marketing campaigns tailored to individual preferences.
- Generated leads for sales teams through targeted email marketing and social media engagement.
- Enhanced company reputation by organizing and participating in community events and sponsorships.
- Conducted market research studies to identify new target demographics, expanding the company''s reach and potential customer base.
Team Trainer
Chick-fil-A
12.2022 - 12.2023
- Trained other employees in how to over achieve in customer service, food safety, and performance requirements.
- Led by example in all aspects of work, instilling a strong sense of what we expect from team members and helped them to improve
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Team Member
Chick-fil-A
06.2020 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Business And Marketing
University of Memphis
Memphis, TNHigh School Diploma -
White Station High School
Memphis, TN05.2023
Skills
- Staff Development
- Performance Coaching
- Customer resolution
- Motivational Skills
- Teamwork and Collaboration
- Team Leadership
activeness
I learned how to be a part of a team very early on. Ive ran track half of my life and it has always instilled a sense of work ethic and motivation. This sense of work ethic and motivation has varied into all aspects of life especially the work place.
Timeline
Team Leader Manager
Chick-fil-A
12.2023 - Current
Team Trainer
Chick-fil-A
12.2022 - 12.2023
Marketing Outreach Manager
9photo1booth
01.2022 - Current
Team Member
Chick-fil-A
06.2020 - 12.2021
No Degree - Business And Marketing
University of Memphis
High School Diploma -
White Station High School
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